Field Service Technician

Field Service TechnicianWeir Motion MetricsVancouver BC(Hybrid)Purpose of Role: The Field Service Technician for Weir Motion Metrics works directly with customers to provide implementation services, pro-active support, perform preventative maintenance and solve field problems. Solid electrical engineering skills and an understanding of networking and cloud services is preferred. Collaborate with account managers to provide exceptional customer service including training and documenting procedures for the mine.Why choose Weir:Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.Key Responsibilities:Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.Technical Support: Technical support to be provided in the field to customers or internal teams when required. Hands-on in system installation, support, commissioning and maintenance activities at mining site. Remotely connect to client servers at mine sites to obtain performance data for system evaluation. Customer Service: Build and maintain client relationships, ensuring the field activities are prioritized and executed, supporting the customer when required. Prepare periodic status reports to be shared with customers and ensure the work to be done is adequately informed to the field maintenance team. Seek feedback from customer on ways to improve system or service.Communication: Maintain regular and effective communication with the Global Support Team regarding technical issues to resolve customer needs adequately. Create and perform on-site training sessions with customers to help engrain the system into their operation which would be across multiple functions.Pro-active Problem Solving: Use technical knowledge to perform root cause failure analysis and look for ways to improve system reliability continually. Running reports on a regular cadence and before site visits for effective visits.Job Knowledge/Education and Qualifications:Degree in Engineering, Engineering Technology, or Information Technology will be considered with, or in addition to, relevant experience.Minimum 3 years of experience in a Field Support role in industrial environments, with hands on experience with heavy equipment is preferred.Travel Component - 30%(North America) Weir Motion Metrics (WMM) is a Canadian mining technology division that enables a new generation of safe, smart, and sustainable mining based in Vancouver, B.C. Serving the mining market since 1999, then joining Weir in 2021, Motion Metrics is proud to be Weir’s first-ever center of excellence for artificial intelligence and machine vision technology. For additional information about Weir Motion Metrics, visit us at . Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.For additional information about what it is like to work at Weir, please visit our and .#motionmetrics#LI-hybrid#LI-LK1