Jr. Desktop Support

2 days ago

Toronto, Canada PeopleToGo Full time

Job Title: Junior Desktop SupportLocation: Toronto, ONType: 12 month contractStarts: As soon as possibleOverview:Our client is seeking a Jr. Desktop Support resource to become a part of the Desktop Support Team. Role:-Provide desktop support for users with their PC’s, laptop and BlackBerry issues-Repair/upgrade/support PC’s, Laptops and or Printers-Provide excellent customer service to users with issues regarding hardware or software issues within assigned time frames-Provide excellent customer service; patient, polite, courteous support in a patient and professional manner Skills:-University or College Degree in IT (or equivalent, related working experience in IT) and A+ or MCSE certification.-Excellent English language communications skills (written and verbal) with a professional, courteous customer service focus-1 to 2 years of prior Desktop Support experience within a large Enterprise environment providing telephone, remote, desktop or deskside support (hardware/software support)-Ability to work within a fast paced environment and make frequent work re-prioritization decisions-Professional, outgoing and friendly disposition with reliable work ethicTechnical Skills:-Experience supporting Windows XP, Vista and Win7 with a good understanding of MS Office suite-Good understanding of basic TCP/IP protocol , VPN and WiFi technology-Strong Hardware break/fix experience (PC’s, Laptop’s)-Experience working with Lotus Notes (Ver. 7 or 8) would be a definite asset though training will be provided-Experience should be comprised of supporting and troubleshooting  hardware and software; capable of break fix support (hard drives, peripherals and exchanging or upgrading hardware and  new PC/Laptops -Experience creating imaging (using Norton Ghost or RIS or ImageX or WDS) on PC’s or Laptops. -Experience supporting Blackberry handheld devices; BES server support would be an asset.

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