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Desktop Support Engineer

2 weeks ago

Toronto, Ontario, Canada Avanciers Inc. Full time

Avanciers is seeking a highly skilled Desktop support to join our team for an exciting 6+ Months contract role with one of our esteemed Fortune 500 clients, based in Canada. This is a Onsite role.

Position: Desktop Support

Location: Toronto, ON - Onsite

Job Description:

Job Summary

We are seeking a skilled
Desktop Support Engineer
to provide technical support, troubleshoot hardware/software issues, and ensure smooth IT operations for end users. The ideal candidate will have strong problem-solving skills, excellent customer service, and hands-on experience with Windows environments, hardware configuration, and IT support tools.

Key Responsibilities

Provide
Level 1/Level 2 technical support
for desktops, laptops, printers, and mobile devices.

Install, configure, and troubleshoot
Windows OS
, Microsoft Office/O365, VPN, and other business applications.

Support hardware components including RAM, HDD/SSD, network adapters, monitors, and peripherals.

Diagnose and resolve issues related to
network connectivity
, user accounts, profiles, and system permissions.

Perform system upgrades, patch installations, and routine maintenance activities.

Assist in onboarding/offboarding activities: device setup, user account creation, access provisioning.

Manage and resolve service requests and incidents using ITSM tools (ServiceNow, Jira, Remedy, or similar).

Ensure compliance with organizational
IT security policies
and data protection standards.

Maintain asset inventory, documentation, troubleshooting steps, and knowledge base articles.

Coordinate with infrastructure, network, and security teams for escalations and cross-team issues.

Required Skills & Qualifications

5-6 years of experience in
Desktop Support / IT Support / Technical Support
roles.

Strong knowledge of
Windows 10/11
, Active Directory, O365 administration, and standard desktop applications.

Experience with
installation, configuration, and troubleshooting
of hardware and software.

Familiarity with networking basics (TCP/IP, DNS, DHCP, Wi-Fi).

Hands-on experience with remote support tools (TeamViewer, AnyDesk, SCCM, RDP, etc.).

Excellent communication, customer service, and ticket-handling skills.

Ability to prioritize tasks and work efficiently under minimal supervision.