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Virtual Desktop IT Support

3 weeks ago

Toronto, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Robertson is seeking a skilled Virtual Desktop IT Support to join our client.

Contract Dates: 6 months with potential to extend or convert
Pay Range: $30 to $34.54 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:

- On-boarding and off-boarding users to the virtual Desktop platform (VDI).
- Review, and monitor VDI performance, and access issues using Enterprise-wide performance systems and tools.
- Identify user requirements conjunction with desktop and vendor teams to improve performance in any areas identified.
- Assess and review monthly usage and ensure the technologies are not providing overlapping capabilities and driving cost reductions.
- Provide 1st level consultation requests and support.

Experience & Qualification Requirements:

- IT Support experience
- Microsoft Windows Operating Systems, particularly Windows 10/11
- Experience with Citrix and virtual desktop usage, performance and issue analysis tooling and framework
- Proficient experience with Microsoft Excel
- MS Office Suite products experience
- Ability to work on multiple concurrent projects

Personal Attributes:

- Excellent communication and interpersonal skills
- Excellent analytical, problem solving and documentation skills
- Organized, self-motivated with the ability to work in a team

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.