Accounts Receivable Manager

Posting Details Job Details Description At Fix Network, we build highways of connections Fasten your seatbelt Fix Network is looking for an Accounts Receivable Manager in our Burnaby office who loves to put the foot to the floor At Fix Network, we build highways of connections As an Accounts Receivable Manager, overseeing the daily operations of the Accounts Receivable department. This role plays a vital part in maintaining cash flow by ensuring accurate billing, efficient collections, and proactive resolution of insurance denials and rejections. The daily road of an Accounts Receivable Manager at Fix Network Oversee and coordinate the functions of the Accounts Receivable (AR) department to ensure efficient operations. Manage end-to-end accounts receivable processes for franchise fees (e.g., royalties, marketing contributions) and corporate store receivables, including insurance reimbursements. Oversee insurance claims processing and follow-up on denials, rejections, underpayments, and outstanding claims from third-party payers. Analyze AR processes and identify areas for improvement to optimize cash flow and reduce outstanding debts. Professionally interact with internal teams across the organization, and externally with customers (franchisees, corporate store customers, and insurance companies). Lead and/or participate in cross-functional projects and initiatives focused on process improvement, automation, and scalability of AR operations. Adhere to and enforce policies and procedures for the AR department, ensuring compliance with financial regulations. Update training materials and departmental procedures as needed to reflect changes in policies or systems. Provide troubleshooting support to all AR personnel, addressing system issues and process inefficiencies. Plan and conduct meetings with AR staff to ensure compliance with established practices and to communicate updates. Ensure accurate understanding of company policies in relation to credit terms, billing, and collections. Plan the department's workload and workflow to meet billing and collection targets. Answer queries and complaints from customers regarding invoices and payment status, resolving any issues promptly. Review credit applications and grant credit to customer accounts. Recruit, select, and train AR department personnel, fostering a knowledgeable and efficient team. Monitor and manage the aging of accounts receivable, implementing collection strategies for overdue accounts. Prepare and analyze AR reports, providing insights to management on receivables status and trends. Collaborate with the sales and customer service departments to resolve billing disputes and improve customer satisfaction. Ensure timely and accurate processing of payment documents such as invoices, credit memos, and adjustments. Support month-end and year-end closing processes by reconciling AR accounts and preparing necessary documentation. Other duties shall be assigned as required. The pilot we are looking for : Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Minimum of 3 years of experience in accounts receivable Proficiency in accounting software and systems; experience with Microsoft Dynamics Business Central 365 is considered an asset. Excellent communication and interpersonal skills, capable of effectively interacting with customers, vendors, and internal departments. Demonstrated ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. Knowledge of credit management principles, collections processes, and relevant financial regulations. Experience in conducting credit assessments and managing credit limits and terms. Familiarity with financial reporting and the ability to analyze accounts receivable metrics to inform strategic decisions. Strong leadership and team management skills, with experience in training and developing staff. Ability to maintain confidentiality and handle sensitive financial information with integrity. Why Fix network ?  In addition to joining dynamic and highly motivated team in a flexible and constantly evolving work environment. You will have access to the following benefits: Employer contribution to RRSP. The salary range $70 000 - $80 000 depending on the experience and qualification of the candidate.  Training and development: Learning doesn’t stop when you land a job. We’re committed to supporting you by investing in world-class training programs. 3 weeks of vacation upon hiring, plus 5 sick days per year. Equipment provided by the employer  Medical insurance for you and your family, including telemedicine. Internal career opportunities. On-site work schedule: 5 days a week at our office, fostering collaboration and team spirit. Permanent, full-time position  Our story began in 1992 with the founding of Fix Auto Collision in Quebec, Canada. Fix Network is the fastest growing automotive aftermarket service provider in the world, with over 2,000 shops in 21 countries. As we expand our business footprint around the world, we are always looking for dynamic people to keep Fix Network in a leadership position. This is an exciting time for Fix Network and we need people with great adaptability to be part of our incredible team Step on the gas and explore the exciting daily road of a Accounts Receivable Manager at Fix Network   Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications