Terminal Service Agent

Job Description TERMINALSERVICE AGENTNanaimo HarbourSeasonalThe opportunityWe are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment. Reporting to the Terminal Operations Supervisor, Terminal Service Agentsare responsible for: Calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits. Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resource; and applying the Service Interruption Plan as required.Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; replenishing supplies and maintaining an inventory of supplies; removing garbage and picking up litter; shovelling snow, sanding, power washing, lawn mowing, weed-eating and sweeping grounds; and maintaining garden areas.Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessel; and assisting with disabled vehicles.Inspecting berths, ramps and docks; assisting with vessel docking including adjusting ramps and handling mooring lines; giving the all clear for vessel departure as required; assisting vessel in ship-to-shore power hook up; checking for and advising vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles and weight restrictions; and providing an accurate vehicle and passenger count for the vessel.Inspecting and performing routine maintenance of terminal facilities and equipment including minor painting; and identifying and taking appropriate action to address repairs or deficiencies.Staying current with company policies, procedures and operational directives; and performing various administrative support tasks including updating files and manuals; communicating with other terminals and Corporate offices; completing inspection reports; maintaining an activity log; answering the telephone and troubleshooting of routine computer problems. Participating in safety drills; setting alarms and securing terminal at closing; identifying situations which present a safety hazard; and conducting rounds of the terminal and docked vessel, and reporting any security breaches or unusual activity.Driving the fleet vehicle to pick up or deliver materials; unloading and loading materials on vessel; operating the forklift if required; and handling baggage.What you bring to the teamYou are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well individually or in ateam environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. You have one (1) year of customer service experience and one (1) year of cash handling experience with a complex POS system. Youpossessa Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.A valid Food Safe Level 1 Certificate is required and can be obtained upon receiving an offer of employment.Join usIf this sounds like your next great career move, please submit your cover letter and resume by March 1, 2026.Please ensure to upload any relevant certificates you currently hold during the application process"We connect communities and customers to people and places important in their lives”At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.