Associate Director, Client Onboarding Solutions

Job DescriptionWhat is the opportunity? With the vision to deliver an undisputed, frictionless, end-to-end client onboarding experience for new and existing RBCIS Clients, this role is responsible for driving significant change and continuous improvement in the client onboarding lifecycle. Leads the implementation of tactical and strategic solutions across the client onboarding lifecycle, including digitization, standardization, simplification and more. Using data, analytics and insights, this role will tackle complex problem solving and define the client onboarding roadmap to deliver on business objectives and client needs, while translating business priorities into actionable plans and measurable outcomes. Collaborates with stakeholders, such as business development, relationship management, client solutions, technology, operations, risk, and others, to ensure we deliver a cohesive onboarding experience to our clients.What will you do? Deliver a client centric approach in all aspects of analyzing, planning and delivery of client onboarding solutions, ultimately resulting in a significantly improved end-to-end RBCIS client experienceConduct in depth data analytics to deliver meaningful insights and drive improved decision makingOwn and lead continuous improvement of client onboarding processes through technology, AI / automation, simplification, process optimization, reduction of manual effort & rework, reduction of errors, and streamlining, while driving standardization and consistencySimplify and digitize client information gathering/sharing (e.g., forms, templates, file sharing repository), ensuring an improved client experience across the end-to-end client journeyDrive a risk mindset through implementation of sound, repeatable processes with effective controls in placeFoster a client centric culture by acting upon client feedback and having a thorough understanding of client needsCreate and manage internal feedback loop to enable ongoing continuous improvementAct as a trusted advisor and collaborator on client onboarding processes, ensuring that industry standards are metWhat do you need to succeed?Must haves: Proven experience driving innovation & strategic change using AI, business proves optimization and other leversStrategic thinking & complex problem solvingProven experience using data analytics, insights & metrics to drive complex changeExceptional client focus & stakeholder engagementProven leadership and interpersonal skills, with ability to challenge the status quoIndustry knowledge, including RBC Investor Services products & servicesNice-to-have: Product owner experienceLean Six Sigma CertificationPMP® CertificationChange Management CertificationWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.Leaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.Flexible work/life balance options.Opportunities to do challenging work.Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across business.Job SkillsAdaptability, Analytical Analysis, Budgeting, Business Oriented, Continuous Improvement, Decision Making, Long Term Planning, Resource Management, Results-Oriented, Team Management, Time Management, Waterfall ModelAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:WEALTH MANAGEMENTJob Type:RegularPay Type:SalariedPosted Date:2025-11-28Application Deadline:2025-12-12Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.