Associate Director, Client Solutions

Associate Director, Client Solutions Join RBC in a high‑impact role that drives strategic initiatives and enhances our Fund Administration services. As Associate Director, Client Solutions you will apply deep expertise in fund administration, collaborate with operations and technology teams, and support business development efforts with clients and prospects. What is the Opportunity? We are seeking an Associate Director, Client Solutions to design, enhance and deliver fund accounting and administration services to institutional clients, including investment managers, insurance companies, pension plans and fund manufacturers. Acting as product owner and subject‑matter expert, you will collaborate across operations, technology and business development to support client onboarding, product development, regulatory change initiatives, and continuous service evolution. Your contributions will shape client‑centric solutions, improve scalability and competitiveness, and represent this product domain in RFPs, client due diligence and industry forums. What Will You Do? Partner with clients to understand their needs and translate them into scalable solutions. Collaborate with business development and relationship management teams to define and position offerings in response to client needs and market trends. Support client transition and onboarding, ensuring operational readiness and alignment with the proposed solution. Lead the design and development of target operating models for Fund Accounting & Administration. Contribute to the overall product roadmap by identifying opportunities to enhance service delivery, data integration, reporting or oversight capabilities. Lead the design and implementation of service enhancements. Lead the business casing and project initiation for product‑led changes. Contribute to strategic initiatives such as new services, platform upgrades, automation initiatives, digital client experience or regulatory enhancements. Support internal risk assessments, audits and controls for fund administration services. Maintain a deep understanding of financial reporting and regulatory requirements and valuation principles. Collaborate with regulatory and compliance teams to monitor and interpret changes in Canadian regulations and assess impact on service and clients. Participate in the deal review committee to represent the product in the review of new business opportunities. Participate in client meetings, due diligence sessions and RFP presentations to communicate product capabilities. Draft client‑facing documentation such as service descriptions, onboarding plans and operating model diagrams in partnership with client onboarding and business development. Support client‑facing teams for regulatory questions or complex operational questions related to fund accounting. What Do You Need to Succeed? Must Have 7‑10 years’ experience in fund administration within an asset servicer or asset manager. Solid experience in fund accounting and administration with exposure to alternatives, insurance, pensions, tax, and financial reporting. Strong understanding of Canadian fund structures and the regulatory landscape including IFRS, NI81-106, NI81-102, OSC, FRSAO and OSFI guidelines. Excellent communication and stakeholder management skills with the ability to effectively collaborate with and influence cross‑functional teams. Strategic thinker with strong problem‑solving skills. Genuine curiosity and client empathy, anticipating pain points and designing proactive solutions. Nice to Have Prior experience in product roles within asset servicing or asset management. CPA, CFA or CAIA considered an asset. Experience with alternative platforms. What’s in it for you? Excellent exposure to communicating with various business partners and stakeholders in Investor Services and within other platforms as appropriate. Working with an exciting, close‑knit, supportive & dynamic group. Opportunity to collaborate with other business segments within the bank. Excellent career development and progression opportunities. A comprehensive Total Rewards Program including bonuses and flexible benefits. Competitive compensation. Job Skills Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results‑Oriented. Additional Job Details Address: RBC Centre, 155 Wellington St W, Toronto, ON. City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: Wealth Management Job Type: Regular Pay Type: Salaried Posted Date: 2025‑09‑15 Application Deadline: 2025‑11‑10 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date. Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth. We maintain a workplace where employees feel supported to perform at their best, collaborate effectively, drive innovation, and grow professionally. RBC strives to deliver respect, belonging and opportunity for all. Join Our Talent Community Sign up and get customized info on our latest jobs, career tips and recruitment events that matter to you. #J-18808-Ljbffr