Part-Time Guest Services Agent

3 days ago

Vancouver, Canada The Como Hotel Full time

Job Title: Part-time Guest Services Agent.Location: The Como Hotel - 1825 Comox St, Vancouver, BC.Employment Type: Part-time 15-30 hours /week.Must be currently residing in BC and legally able to work in Canada.Job Overview:The Como Hotel is seeking a friendly, organized, and service-oriented Part-Time Guest Services Agent to support our day-to-day guest experience. This role is ideal for someone who enjoys helping others, is comfortable using technology, and can work both independently and as part of a team. You’ll be the first point of contact for our guests, helping to ensure smooth check-ins, clear communication, and memorable stays.Key Responsibilities:Be the first point of contact for guest inquiries via phone, text, and email.Provide exceptional service to guests before, during, and after their stay.Respond promptly to guest inquiries by phone, text, and email using our hotel cloud-based systems (Cloudbeds, Whistle, etc.) and ensure they are resolved to satisfaction.Assist guests with check-in, check-out, and general questions throughout their stay.Use hotel cloud-based systems (like Cloudbeds and Whistle) to manage bookings, payments, and communication.Coordinate with housekeeping and maintenance to ensure a seamless guest experience.Support the Guest Services Manager with operational tasks and on-site assistance when needed.Resolve issues promptly and professionally to ensure guest satisfaction.Keep accurate records and follow hotel procedures and policies.Proactively check in with guests during and after their stay to ensure a smooth experience.Encourage satisfied guests to leave positive reviews on platforms.Monitor guest feedback and escalate any concerns to the Guest Services Manager.Support initiatives to improve the guest experience based on reviews and feedback trends.Requirements:Excellent English, both written and verbal communication skills.Resides in Metro Vancouver and can access the hotel within 30 minutes.Comfortable using technology and learning hotel software (training provided).Strong time management, organizational skills, and attention to detail.Availability for part-time hours including evenings, weekends, and holidays. About The Como Hotel: Designed for the modern traveler, The Como is a locally owned 32 room boutique hotel offering a thoughtfully curated stay—where design, comfort, and simplicity come together seamlessly. With self-service technology, welcoming spaces, and an eye for detail, we create a guest experience that feels both personal and effortlessly elevated.

  • Part-Time Guest Services Agent

    4 days ago

    Vancouver, Canada The Como Hotel Part time $25 - $30

    Job Title: Part-time Guest Services Agent.Location: The Como Hotel - 1825 Comox St, Vancouver, BC.Employment Type: Part-time 15-30 hours /week.Must be currently residing in BC and legally able to work in Canada.Job Overview:The Como Hotel is seeking a friendly, organized, and service-oriented Part-Time Guest Services Agent to support our day-to-day guest...

  • Part-Time Guest Services Agent

    4 days ago

    Vancouver, BC VG P, Canada The Como Hotel Full time

    Job Title: Part-time Guest Services Agent.Location: The Como Hotel Comox St, Vancouver, BC.Employment Type: Part-time 15-30 hours /week. Must be currently residing in BC and legally able to work in Canada. Job Overview: The Como Hotel is seeking a friendly, organized, and service-oriented Part-Time Guest Services Agent to support our day-to-day guest...

  • Guest Services Agent

    6 days ago

    North Vancouver, Canada Capilano Group Full time

    **Guest Services Agent** **Department**: Operations **Reports to**: Operations Supervisor (Guest Services Focus) Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and enthusiastic Park Ambassadors...

  • Guest Services Agent

    2 weeks ago

    Vancouver, Canada Level Full time

    There is an opportunity for a guest services agent to join our team in Vancouver. The Guest Services Agent is responsible for delivering hospitality to registering hotel guests and residential tenants by managing reservations and providing information about rooms, rates, and amenities. **About the company**: **LEVEL** Nestled in the heart of vibrant urban...

  • Guest Services Agent

    11 hours ago

    Vancouver, Canada Hotel Blu Vancouver Full time

    As member of Hotel BLU Vancouver Front Office team, the Guest Services Agent plays a key role in attending to the immediate needs of each guest, prior their arrival at the hotel, during their stay and through to their final departure. - Welcoming guests in a professional, warm, friendly, and efficient manner - Being proactive to guests’ needs and wants,...

  • Guest Service Agent

    10 hours ago

    Vancouver, Canada Marriott International, Inc Full time

    **Job Number** 22128169 **Job Category** Rooms & Guest Services Operations **Location** Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** - Overnight Agent - At Your Service (Switchboard) Follow...

  • Guest Services Agent

    1 week ago

    Vancouver, Canada Days Inn Vancouver Downtown Full time

    Must be available for all shift types with no restrictions (including evenings, weekends and overnight shifts). Job Summary: **Responsibilities**: - Greet and welcome guests upon arrival with a friendly and professional demeanor - Assist guests with check-in and check-out processes efficiently - Handle guest inquiries and provide accurate information about...

  • Guest Services Agent

    1 week ago

    Vancouver, Canada Level Full time

    We are seeking a Guest Service Agent to join are team at the Level Hotel in Downtown Vancouver. The Guest Service Agent will be responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. **About the...

  • Agent-guest Services

    1 week ago

    Vancouver, Canada Marriott International Full time

    **Additional Information** Seasonal Guest Services Agent **Job Number** 23076926 **Job Category** Rooms & Guest Services Operations **Location** Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    2 weeks ago

    Vancouver, Canada Viaggio Hospitality Group Full time

    **Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...