Community and Health Services Training Coordinator

ABOUT US Almost million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. WHAT WE OFFER Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls. Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation. Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. ABOUT THE ROLE Reporting to the Program Manager, Education and Training, is responsible for co-ordinating learning activities including scheduling, coordinating and reporting on courses; and providing administrative support to the Program Manager - Education and Training; arranging locations/facilities, administering all registration and evaluative processes, and maintaining department training databases, statistics, evaluations and researches staff learning activities; participating in the administration of external vendor and trainer contracts. WHAT YOU'LL BE DOING • Co-ordinates all logistical aspects of department learning programs including arranging for locations, room set-up, equipment, catering and correspondence to attendees, as required. • Coordinates learning processes; provides options for user-friendly registration and evaluation processes for department training programs and links this information to individual employee records in the Learning Management System. • Supports improvements, training and use of department-wide Learning Management System and practices matrix inventory, including preparing learning histories, management reports and annual statistics; promotes use of the Learning Management System and reports. • Distributes, and collates the participants’ evaluation from department and program learning sessions and assists with the preparation of summary reports for further analysis; creates presentations. • Arranges for purchases, catering, as required, monitoring expenditures, periodic reporting and (budget and contract reconciliation) account analysis as required. • Greets, registers and introduces facilitators and participants, sets up classroom; distributes course materials, provides technical support for audio/visual equipment set-up; ensures facilitators have required supplies and resources to facilitate training sessions. • Provides daily administrative support to the Learning and Development Services Unit including recording minutes of meetings, preparing course materials; printing documents and preparing packages; provides staff with information prior to and following sessions including of pre/post work, materials and evaluations. • Distributes information and accepts course registration, ensuring accurate information and required authorization are received. • Tracks and confirms course registrations; tracks attendance/non-attendance of attendees; ensures that participants receive required course materials. • Responds to department learning enquiries in a timely manner; resolves customer problems to minimize potential conflicts. • Assists in design, drafting and distribution of learning emails, promotional materials, presentations, reports and calendars from information provided by Management and Learning and Development Specialists as directed. Preparation may involve formatting, creating content, using graphics etc. as requested. • May occasionally be required to respond to emergency situations outside of normal business hours, as related to the Departmental Emergency Plan. • Performs other duties as assigned to meet branch and department objectives. WHAT WE'RE LOOKING FOR • Successful completion of a Community College Diploma in Business Administration, Training and Development, Human Resources Management or related field or approved equivalent combination of education and experience.  • Minimum three years clerical/secretarial experience including basic accounting functions, or administrative support experience. • Sound knowledge of general office practices and procedures including Records and Information Management filing systems • Demonstrated support experience in a training or coordination function. • Demonstrated understanding of budget administration process. • Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership. • Mathematical proficiency to track expenditures and reconcile to budget. • Demonstrated writing and presentation skills to draft written materials and provide information to varied audiences.