Operations Officer II

We are seeking a highly motivated and detail-oriented Bilingual Operations Officer II to join our Montreal-based operations team. This is a 100% back-office role focusing on complex money movements, wire payments, and electronic transfers. This position offers a stable 1-year contract with a strong possibility for extension or permanent conversion. If you are a tech-savvy professional with a positive attitude and a desire to build a career in banking operations, this is an excellent opportunity.Work Location: Hybrid (4 days per week onsite) at Montreal. (Note: Initial training may require 5 days onsite).Schedule: Monday to Friday, 8:00 AM – 4:30 PM.Start Date: ASAPAs an Operations Officer II, you will provide a broad range of operational support, executing specialized transactions related to wire payments, electronic transfers, and Visa money transfers. This role is strictly back-office, meaning there is no telephone work. You will be part of a collaborative team of 11 people, where your ability to learn quickly and adapt to a variety of tasks will be key to your success. Performance is measured through production volume and compliance accuracy.AdvantagesGrowth Potential: This role is a premier entry point with a strong possibility of being hired permanently by the Bank.Extensive Training: Benefit from a thorough 6-month training period that includes policy observation, procedural reading, and hands-on guidance.Back-Office Focus: No phone work required—allows for deep focus on technical processing and accuracy.Dynamic Workday: The variety of tasks ensures you are constantly learning and building a diverse skill set.Collaborative Environment: Work within a supportive 11-member team that values a positive workplace culture.ResponsibilitiesTransaction Processing & Money MovementFinancial Transfers: Execute wire payments, electronic money movements, and Visa money transfers accurately and on time.SLA Adherence: Manage and prioritize your workload to meet strict Service Level Agreements (SLAs) for productivity and quality.Transaction Validation: Support partners with incoming transactions, validating information to perform adjustments within assigned authority levels.Risk & ComplianceRegulatory Adherence: Understand and apply internal and industry regulations, ensuring all transactions comply with Anti-Money Laundering (AML) and Business Continuity Management frameworks.Policy Review: Consistently exercise discretion in managing confidential information and follow strict operating procedures.Escalation: Identify and escalate non-standard or high-risk activities to management to ensure service quality is maintained.Team Collaboration & Continuous ImprovementProcess Improvement: Actively review internal processes and suggest ideas to strengthen our operating model and elevate service quality.Stakeholder Interaction: Interact with internal partners effectively to resolve processing issues and ensure seamless workflow.Adaptability: Demonstrate flexibility by moving between a variety of different tasks and projects as business needs shift.QualificationsMandatory Requirements Bilingualism: Fully fluent in both French and English (verbal and written).Experience: 1–2 years of overall professional experience, ideally in a trade processing or administrative environment.Technical Skills: Tech-savvy with strong Excel skills (experience with pivot tables, formulas, and data entry).Attention to Detail: Exceptional accuracy and a deep understanding of the impact of transactional risk.Soft Skills: Positive attitude, strong initiative, and a collaborative team-player mindset.Coachability: A high level of openness to feedback and a desire for continuous learning.Preferred Qualifications Education: Bachelor’s degree is preferred.AI Knowledge: Experience or familiarity with AI tools (e.g., Microsoft Copilot) is an asset.Industry Background: Previous experience in banking or financial services.SummaryIf you are interested in the Operations Officer position please apply online todayRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.