Operations Officer II

We are seeking seven highly professional and Bilingual (French/English) Operations Officers II to join the Credit Centre Adjudication team in Montréal. This role is essential to the Real Estate Secured Lending (RESL) funding process, ensuring that all necessary information is captured and verified for timely mortgage and loan funding. This is a 6-month contract with strong potential for both extension and permanent conversion, offering a fantastic opportunity to build a long-term career within a leading financial institution.Work Location: Hybrid (4 days onsite, 1 day WFH) at Montréal.Start Date: February 2nd.Schedule: Monday to Friday, standard business hours (8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM).As a Bilingual Operations Officer II, you will act as a critical link between adjudication and funding. You will manage a balanced workload consisting of both back-office processing and active telephone communication with branch partners. Your primary focus will be on the "customer-centric" delivery of real estate secured lending products, ensuring that all documentation is compliant and that funding occurs within established Service Level Agreements (SLAs).AdvantagesGrowth Opportunity: This role is a prime entry point for those looking to be hired permanently by the Bank or extend their contract.Collaborative Culture: Join a high-energy team of 20 professionals who value relationship-building and mutual support.Hybrid Work Life: Enjoy the balance of a hybrid work schedule with modern office amenities in the Mile End area of Montréal.Skill Development: Gain deep exposure to the financial industry, enhancing your expertise in credit adjudication and real estate lending.ResponsibilitiesFunding Coordination: Process real estate secured lending files for funding, ensuring all regulatory and internal requirements are met.Information Procurement: Proactively request missing pieces of information or documentation from branch partners to avoid delays in the funding process.Partner Communication: Maintain professional relationships with branch partners through clear, active listening and effective communication to resolve issues and manage expectations.Problem Resolution: Use sound judgment and analytical skills to address operational challenges and customer concerns efficiently.Compliance & Accuracy: Maintain a high degree of attention to detail to ensure all files are accurate, compliant, and processed within strict SLAs.Team Collaboration: Actively support team goals and drive continuous improvement through an accountable and service-oriented mindset.QualificationsMandatory Requirements Bilingualism: Full professional fluency in both French and English (written and verbal).Experience: Minimum of 2 years of relevant professional experience (Operations, Customer Service, or Administrative).Communication: Exceptional verbal and written communication skills with a focus on problem resolution.Performance Focus: Proven track record of working effectively within a Service Level Agreement (SLA) environment.Soft Skills: High emotional intelligence, empathy, and patience to deliver positive experiences in a fast-paced environment.Education: Post-secondary education is required.Desirable QualificationsPrevious experience in Banking, Accounting, or Bookkeeping.Prior knowledge of Mortgage or Real Estate lending processes.Experience in a "Back-office and Phone" hybrid environment.SummaryIf you have experience in a professional corporative environment and you are interested in the Operations Officer role, please apply online todayRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.