Bilingual Operations Officer II

1 week ago

Montreal, Quebec, Canada Kelly Full time

Kelly has partnered with our client in the banking and financial services industry to recruit for a Bilingual Operations Officer II in Montreal, Quebec.

Job ID:
57028

Job Title:
Bilingual Operations Officer II

Duration:
Feb. 2/26 to Aug. 1/26

Hours:
Mon-Fri, 8am-4pm or 9am-5pm

Max Pay Rate:
$26.90/hour

Locations: Hybrid, 4 days onsite, 1 day WFH
- Montreal QC, H2R 3A4

Extension possible: yes

Conversion Possible: yes

Business Unit: 4 - Credit Centre Adjudication (S_

Schedule: Monday to Friday- 8 am to 4 pm, or 9 am to 5 pm, could change

OT: not likely

TIMELINES/IMPORTANT DATES:


• Halting: @ 9:30am on December 31st.


• Target interview: Jan 5th , 6th and 7th – must be able to interview one of these days.

o Interview process:1 interview

STORY BEHIND THE NEED:

Reason for request/why opened: volumes

Team Size/Culture: 20

Training Period: 2 weeks

Back-office vs Telephone work: both back office and telephone work

CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: Post-secondary education

Years of Overall Experience: 2 years relevant experience

Preferred Candidate Background:

Strong communication skills

Problem resolution

Working w/ SLA's

Good customer service skills

Strong attention to detail, accuracy and collaboration.

How will performance be measured: SLA's, accuracy and collaboration

Selling Points of Position (CVP): Potential for extension, for hire with the Bank. Great team to work with , very collaborative, great opportunity to build relationships with partners.

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:

Processing for real estate secured lending for funding

Request pieces of information to ensure timely funding

Communication professional, branch partners

Clear communication & active listening to understand needs, manage expectations, and resolve issues effectively

Problem-solving & sound judgment to address operational challenges and customer concerns efficiently

Empathy, patience & emotional intelligence to deliver positive customer experiences, even in difficult situations

Time management, adaptability & attention to detail to handle multiple tasks accurately in a fast-paced environment

Collaboration, accountability & service mindset to support team goals, ensure compliance, and drive continuous improvement

High professional candidates who think and breath customer eccentric focus and strong attention to details

MUST-HAVE Hard Skills:

Bilingual – French and English

Strong communication skills

Problem resolution

Working w/ SLA's

Good customer service skills

Strong attention to detail, accuracy and collaboration.

NICE-TO-HAVE

1.) Banking/ Accounting/ Bookkeeping

2.) mortgage exp

3.) Real estate exp

DISQUALIFIERS – is there any information/experience on a candidate's resume that would disqualify them from consideration for this position?

1.) no job hopping

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