Afternoon Service Coordinator

5 hours ago

Thunder Bay, Canada Manitoulin Transport Full time

Job DescriptionEssential Duties & responsibilities include Document repairs provided from multiple sources (EDVIR, walk-ups/ triage, email, technician findings, operations, maintenance software) and prioritize work accordingly.Maintain the local “Facility Planner” spreadsheet outlining daily workflowPrepare work orders in Enrich and assign tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service ManagerEnsure all tasks are completed in Enrich with proper comments for each job lineEnsure warranty claims are opened for all warrantable parts and/or repairsWork with Parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairsAssist parts Dept in sourcing parts Ensure part cores are returned for proper creditClose completed work orders after reviewWorks with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to the required shopDriver & Customer RelationsQualificationsTo perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Minimum 5 years in service operationsKnowledge of the AS400Good organizational skillsGood communication and decision making skillsTechnical, mechanical and problem solving skillsFocused on cost analysis and cost reductionFocused on customer and driver satisfactionAdditional InformationWhat do we offer to you? Competitive WagesComprehensive Benefits ProgramProfit Sharing OpportunitiesTuition ReimbursementOpportunities for growth and advancement

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