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Repair Coordinator

2 weeks ago

Sarnia, Canada Don-Mor Automotive Group Full time

CARSTAR is North America's largest network of independently owned collision-repair facilities. We provide comprehensive collision repair services, cosmetic vehicle restoration, and professional autoglass repair and replacement. If you are passionate about quality workmanship and exceptional customer service, we would love to hear from you. Apply today to join our growing teamPosition Overview: Working at our dynamic collision repair shop as the Repair Coordinator, you will be the first point of contact for our customers. This role is critical in acting as the liaison between the customer and the production team, ensuring the most positive service experience during a difficult and stressful time.Key Responsibilities:Greet all customers (phone, in-person, virtually) in a courteous, welcoming, and friendly mannerMeet with the customers who have repair estimate appointmentsReview the damages on the vehicle with the customer and take the quality photos of the vehicleDrive the vehicle back to the repair shop for an Estimator to estimate itBring the vehicle back up to the front and discuss the next steps to the customerMonitor status of vehicles in repair and coordinate service updates with the production teamProactively contact customers and provide repair updates throughout the processPerform other duties and assignments as requiredQualifications:Completion of post-secondary (college or university)Valid G or G2 driver's license with a clean abstractAbility to drive both standard and automatic transmissionsAutomotive industry experience an asset, but not requiredExcellent customer service and communication skills with basic understanding of automotive terminologyFriendly, professional, and customer-focused demeanourStrong problem-solving and troubleshooting abilitiesDetail-oriented, organized, and effective at time managementReliable follow-through to ensure customer satisfactionAble to manage multiple priorities in a fast-paced environmentWorks well independently and as part of a teamBenefits:Work at a brand new facilityCompany EventsEmployee DiscountHealth and Dental BenefitsVision CareLife InsuranceGroup RRSP Paid Time OffPIb9fa00c1d5cd-30511-39110959