Member Service Counselor

5 days ago

St John's, Newfoundland and Labrador, Canada CAA Atlantic Full time

CAA is the leading Member services organization in Canada. With over 300,000 Members in Atlantic Canada, CAA Atlantic has more than doubled our member base in the past 10 years.Are you someone who to lend a helping hand? Are you 'that' go-to person with a sunny disposition and an approachable way about you? And most of all, are you the consummate 'people person'? If this sounds like you, then we would love for you to apply to our opening for our Member Service Counselor (Customer Service Representative) in our Saint John, NB location. Reporting to the Branch Manager, we are looking for a mature person who can embrace our Member First philosophy through their genuine interest in our Members but can also understand the intricate ins and outs of the vast array of products and services that CAA offers. This person will be motivated to provide excellent customer service and along with achieving sales targets through in person and over the phone interactions.This means you will be speaking with our Members in person and over the phone, taking payments, enhancing their Memberships, and explaining our products. Sometimes you will be taking their passport pictures and sometimes you will be issuing their International Drivers Permit. You will be helping them plan their road trips by taking customized orders and handing out tour books and maps. After you have been with us for a while you will be handling their car rentals and hotel reservations and providing them with travel medical insurance.Find out more about life at CAA Atlantic by watching this short video on YouTube: Hidden Gems: Working at CAA AtlanticTo learn more about the CAA Atlantic employee experience visit us online:Careers CAA Atlantic- Work With UsCareers CAA Atlantic - Employee BenefitsCareers CAA Atlantic- Team Member StoriesResponsibilitiesProvide signature experience customer service to our members and customersIdentify and recommend the the right product to members and customers you serveContrtibute to team-based enviromentNavigate challenging situations with patience and grace at the forefrontQualificationsYou possess a high school diploma and preferably have some post-secondary educationYou are savvy with computer software and can pick up new skills quickly.You have enjoyed your experience working with the public.You are motivated to sellYou know your way around a map and can identify many major US and Canadian cities.Most of all you have an awesome attitude and desire to help people.You can be flexible and work the occasional early evening and 4 hours every third Saturday.Bilingualism considered an assetAbout CAA Atlantic CAA AtlanticAt CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world. Why Work With Us:Challenging work with an amazing team Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children's Hospital Foundation in 2022, in addition to many more) A competitive compensation package Generous paid time off based on professional experiencePaid volunteeringTelemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chatHealth and Safety of employees is the number one priority Complimentary Premier CAA Membership An in-house gym facility and/or corporate gym rate and partial reimbursement An innovative and dynamic work environment Ongoing learning and development opportunitiesOur Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our MembersOur Core ValuesWE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they've come to expect. Our word is our bond.WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions. WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.Diversity and inclusion at CAA AtlanticAs a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.AccommodationApplicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.

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