MANAGER, MEMBERSHIP DEVELOPMENT, ENGAGEMENT

Job Description Position OverviewThe Saskatchewan Trucking Association (STA) is seeking a results-driven, relationship-focused professional to lead membership growth, engagement, and stakeholder relationships during a period of organizational transition and opportunity.This role is accountable for growing and strengthening STA’s membership, ensuring a high-quality member experience, and supporting STA’s government relations activities. The position combines business development, member service leadership, event engagement, and government and industry liaison responsibilities.This is a front-facing, growth-oriented role that represents STA with members, prospective members, government, and industry stakeholders. While the role includes select administrative and operational responsibilities, its primary mandate is membership value creation and growth.Primary AccountabilityThe Manager, Membership Development & Government Relations is responsible for driving sustainable membership growth and engagement, protecting and expanding key relationships, and ensuring members clearly see the value of STA membership.Key ResponsibilitiesMembership Growth & Retention (Primary Focus)Develop, execute, and continuously refine membership recruitment and retention strategies aligned with STA’s strategic prioritiesProactively identify and pursue new membership opportunities across carriers, affiliates, and industry partnersBuild and maintain strong, ongoing relationships with existing members to strengthen retention and increase engagementConduct regular outreach to at-risk, disengaged, and high-potential membersIdentify opportunities to grow membership-related revenue through programs, training, sponsorships, and servicesMonitor membership trends, attrition risks, and engagement levels and provide recommendations to leadershipMember Engagement & Service LeadershipServe as a key point of contact for member inquiries, onboarding, and relationship managementEnsure a high level of professionalism, responsiveness, and consistency in member service deliveryOversee member lifecycle processes, including onboarding, renewals, and engagement touchpointsCollaborate with internal staff to ensure members receive timely, accurate, and relevant informationRepresent the “voice of the member” within STA by relaying feedback, concerns, and emerging issuesGovernment Relations & Stakeholder EngagementSupport STA’s government relations efforts through relationship management and stakeholder engagementMaintain active working relationships with relevant government departments, agencies, and industry partnersAssist with coordination and support of committees related to policy, regulatory, and advocacy prioritiesSupport member inquiries related to regulatory and compliance issues in coordination with STA leadership and policy staffGather and communicate member insights to inform STA advocacy positions and government engagement strategiesRepresent STA at government, industry, and stakeholder meetings as requiredEvents, Programs & Industry PresenceLeverage STA events, meetings, and programs as tools for membership growth, recruitment, and engagementSupport the planning and delivery of member events, awards programs, and industry activitiesBuild relationships through in-person engagement at events, member sites, and industry functionsSupport sponsorship and exhibitor engagement in alignment with revenue and relationship objectivesOperations & Administration (Supportive Role)Maintain accurate membership and contact data within STA systems and CRMSupport membership invoicing, renewals coordination, and reporting in collaboration with finance and administrative supportContribute to surveys, reports, and membership data analysis as neededSupport internal reporting and planning activities as requiredKey Competencies for SuccessResults-oriented and growth-focusedStrong interpersonal and relationship-building skillsStrategic thinker with practical execution abilityProfessional judgment and discretionAdaptable, organized, and confident, representing the organization externallyWhat Success Looks LikeImproved membership retention and measurable new membership growthStrong, visible relationships with members, prospective members, and stakeholdersGreater member engagement in STA programs, committees, and eventsConsistent, professional representation of STA with government and industry partnersClear alignment between member needs, STA advocacy, and organizational priorities Qualifications Post‑secondary education in business, communications, public administration, policy, or a related field, or equivalent experienceExperience in the trucking and logistics field is an assetDemonstrated experience in membership development, business development, sales, stakeholder relations, or association managementProven ability to build relationships and drive engagement and growthExperience working with government, industry associations, or regulated sectors is a strong assetStrong written and verbal communication skillsComfortable working independently, managing multiple priorities, and engaging externallyProficient in Microsoft 365 and CRM systemsAbility to travel within Saskatchewan as required