Community Engagement Manager

Victoria Park Personal Care Community, is seeking a knowledgeable Full-Time Community Engagement Manager.

We are proud to offer the highest quality in health support services and a staff that truly cares for our residents. We are looking for warm, compassionate professionals to join our team of dedicated, helpful-spirited individuals. Every team member embodies the skill and caring disposition which define our culture-The Culture of the Positive.

What is in it for you?
- Competitive pay
- Positive work Culture

**Position Summary**:
Collaborate with and support key team members on development and execution of resident programs and experiences that enhance quality of life for residents and promote strong engagement and fulfill the goals set by Victoria Park. Facilitate community involvement through volunteerism. Safely transport residents in community bus or another vehicle according to schedule.

ESSENTIAL DUTIES & RESPONSIBILITIES
- Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
- Submit all required documents to Home Office in a timely manner.
- Oversee Social Engagement, including but not limited to:

- Complete and maintain activities-related evaluations on new residents (e.g., Activities Questionnaire and Social/Spiritual Data).
- Consult residents on a regular basis, both individually and in resident group meetings, to ascertain activity preferences.
- Plan and implement activities of enough variety and at sufficient frequency, with activity categories to include but not be limited to physical, creative expression, cultural, creative, recreational, social, spiritual, and community service.
- Assure that activities are offered as scheduled or, if cancelled, that appropriate alternatives are offered.
- Assure an active Ambassadors program, including “Welcome Club” and other resident community service groups.
- Inform residents of daily activities and lead activities as required or necessary.
- Maintain activities portion of Osborn Visual system.
- Instruct other staff members to effectively lead activities with approval of Operations and Administration Director.
- Coordinate Resident Council meetings.
- Assure work areas, as well as any activity supply storage areas, are clean and organized.
- Participate in resident service planning process to assure resident needs are addressed through activities as directed by the Operations and Administration Director.
- Maintain records of resident participation.
- Work with team on planning, implementing and monitoring wellness and recreation programs that meet the specific needs of
- Oversee Dining Engagement, including but not limited to:

- Participate and collaborate with Community Management Team and Dining Team in providing the highest standard of dining room
- Support Sales & Marketing Engagement, including but not limited to:

- Fill-in when needed in providing community tours to prospective residents and their families
- Take the lead in responding to walk-in inquiries when the Sales & Marketing Director isn’t on site
- Work with the Sales & Marketing team in compiling data
- Assist in event planning, coordination and set-up.
- Participate as needed in local community events to promote Victoria Park in a positive manner, communicating company values to all audiences.
- Execute the move-in Standard Operating Procedures to ensure that the move-in experience for every resident is in accordance with the high standards
- Provide support to all new residents to ensure the quality of the resident orientation to their new surroundings
- Demonstrate ability to communicate effectively in English, both verbally and in writing.
- Maintain any certifications as required by state or provincial regulations.
- Ability to obtain authorization from Brightwater to drive company vehicles.
- Excellent interpersonal, writing and communications
- Excellent organizational skills and attention to
- Ability to take direction, meet timelines and work on a multitude of projects at one
- Creative, innovative and willing to contribute ideas and professional
- Strong work ethic with a high level of integrity both in and out of work environment
- Professional level of
- Preferred knowledge in PowerPoint, Word, Excel, Photoshop, InDesign, and Adobe
- A positive attitude and ability to work in both a team and rapidly changing

**About us**
Brightwater Senior Living Group is a management company that oversees senior living communities across North America. At Brightwater, our goal is to lead the way in innovation for tomorrow to enrich the lives of seniors today by providing seniors and families with hospitality and healthcare experiences that are unrivaled.

**Why we do what we do**
We know that the most important moments in our residents’ lives are the ones that make them feel at home. We continue to create services and amenities designed to help seniors live life THEIR way, and never ask them to