BILINGUAL COMPUTER OPERATOR

WHO WE ARE When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees. THE ROLE IN A NUTSHELLExecute a number of computer-based commands, batch processes and programs according to a pre-defined schedule or as directed. These activities include such things as running data backups and launching business applications.Operate peripheral devices such as printers and storage devices as required.Monitor the status of processes, programs, peripheral devices and other infrastructure components. Initiate appropriate action when incidents occur. Actively collaborate to reach the resolution of incidents.Participate in Level 1 Help Desk support activities for internal Green Shield staff and external customers. Escalate incidents to other support staff as required.Participate in the updating of various documentation related to computer operations.Control access to the control room, raised floor and other resources as required.Lift and transport some heavy objects such as boxes of paper and supplies.Perform other tasks as assigned.WHO WE'RE LOOKING FORPost-secondary degree or diploma in Information Technology or equivalentAt least 2 years of computer operations experience.Bilingual French/EnglishCustomer service orientedAbility to work independently, manage multiple tasks and meet delivery commitments while maintaining accuracy.Proven problem solving skillsExcellent verbal and written communication skills.THE CULTUREWe believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. Where your growth means our growth.Where your voice is heard and valued.Where your work has purpose. And purpose matters.We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a
difference together.Here’s to Better Health for AllA FEW MORE DETAILSProficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through . Information received relating to accommodation will be addressed confidentially. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).