Remote Bilingual Medical Information Coordinator

1 week ago

Windsor, Canada ProPharma Group Full time

Company Description

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

**Job Description**:
The Medical Information Coordinator (Bilingual) will provide comprehensive administrative support to Medical Information and Product Complaint teams.

Essential job functions include:

- Call center intake and triage of adverse events, product complaints and medical information cases.
- Case entry of electronic correspondence into multiple databases.
- Quality assurance review of product quality complaint cases.
- Communicate with clients and send manual alerts as applicable for quality complaint cases.
- Place outbound follow up calls to complete product quality complaint reports and to collect additional information as requested by the client.
- Create letters in response to product quality complaints and medical information questions as directed by the client.
- Process USP, FedEx, and DHL mailers to collect product quality complaint samples.
- Run and develop client specific monthly reports as applicable.
- Other duties as assigned.

**Qualifications**:

- Required: High school diploma.
- Required: Bilingual in French and English in both written and spoken capacity.
- Preferred: Pharmacy technician, certified healthcare professional, Life Science graduate, veterinary technician or experience working in a medical environment.
- Required: Computer data entry experience.
- Preferred: Call center or customer service experience.
- Preferred: Familiar with Microsoft Office Suite (Outlook, Word, Excel).
- Proficient computer knowledge and computer keyboarding skills.
- Professional telephone etiquette; active listening and pleasant speaking.
- Exceptional customer service skills.
- Strong verbal, written and interpersonal communication skills.
- Strong organization and prioritization skills; able to multi-task, administrative and data entry duties.
- Strong problem solving skills.
- Strong decision making skills.
- Strong attention to detail.
- Strong writing skills.
- Ability to work well independently and within a team.
- Able to project professionalism and maintain composure in handling difficult situations and in times of stress.

Additional Information

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

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