Customer Experience Specialist

  Job ID:  517079[[FLSAStatus]] Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset. Job Summary This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years’ minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external. Job Location This position will be a hybrid position out of our office in Langley, BC. Job Responsibilities Process and support customers’ orders and inquiries related to their dedicated marketAnswer calls and handle email inquiries; providing courteous, timely, and effective customer serviceInform customers of the status of their orders, advising them of any changesComply with company attendance standardsCoordinate effectively with transportation, planning, engineering and salesCreate cases in NetSuite for customer issue resolution and product designBasic understanding of processing EDI ordersWorking with customers to create return authorizations  Job Requirements 1+ years Customer Service in an office environmentExperience working in manufacturing or logistics is preferredExcellent interpersonal and oral/written communicationComfortable user of excelDetail-oriented, with the ability to multi-taskDemonstrated ability to work calmly in a fast-paced team environmentWilling to be adaptable & flexible in our ever-changing work environment Compensation ​The hourly pay rate is $24-$25/hr401(k) plan​ / group retirement savings program​Short-term and long-term disability benefits​​Life insurance​Health, dental, and vision insurance​Paid time off ​Paid holidays What CRH Offers You Highly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsAn inclusive culture that values opportunity for growth, development, and internal promotion   About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you’re up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest  Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability  CRH is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.