Operations Officer II

We are seeking a highly analytical and resolution-oriented Operations Officer II to join our Global Retirement and Benefits team. This is a critical 100% back-office role focused on clearing operational backlogs and supporting the transition to a new system during the annual benefits enrollment period. You will join a supportive, caring, and nurturing team of nine professionals known for their high morale and long tenure. This is a 1-year contract based in London, Ontario, and serves as an excellent entry point for those looking to build a career within a leading financial institution.Work Location: Hybrid (4 days per week onsite) at London, ON.Start Date: ASAP (February 2, 2026).Schedule: Monday to Friday, 8:00 AM – 5:00 PM (Occasional OT required during annual enrollment)As an Operations Officer II, you will provide a broad range of operational support within the HR Global Retirement and Benefits functional area. Your primary objective is to maintain operational effectiveness while ensuring all business objectives and Service Level Goals are met. You will be responsible for reviewing complex benefits cases, managing beneficiary updates, and supporting both active employees and retirees. This role requires a self-starter who can think critically and manage high-volume workloads with precision.AdvantagesSupportive Culture: Join a highly collaborative and nurturing team environment with a focus on professional development.Career Foundation: A premier opportunity for candidates looking to start and grow their career within a globally recognized organization.Structured Training: Benefit from dedicated trainers and a supportive onboarding process to ensure your success in the role.Impactful Work: Contribute directly to the success of a major annual project and a significant system transition.Predictable Schedule: Enjoy a stable Monday to Friday schedule with hybrid flexibility.ResponsibilitiesOperational Support & Benefits AdministrationAnnual Enrollment Support: Review and process cases related to short-term and long-term disability during the peak annual enrollment period.Case Analysis: Investigate benefits-related inquiries escalated from the call center to identify root causes and provide resolutions.Data Management: Update beneficiary forms and retiree information accurately, ensuring all physical and digital records are maintained per policy.System Transition: Assist in the transition to new benefits systems, ensuring data integrity throughout the migration process.Quality Control & ComplianceSLA Adherence: Prioritize and manage individual workload to meet strict deadlines and high-volume processing standards.Audit Support: Contribute to satisfactory audits by following established process guidelines and maintaining organized records of all transactions.Risk Management: Identify and escalate non-standard or high-risk activities, ensuring all due diligence is applied to support transaction accuracy.Confidentiality: Consistently exercise discretion in managing sensitive employee correspondence and personal information.Relationship ManagementStakeholder Interaction: Partner with internal teams to resolve processing issues and ensure a seamless experience for the employee population.Subject Matter Expertise: Provide insights and guidance to internal partners regarding standard benefits policies and procedures.QualificationsMandatory Requirements Experience: 2–4 years of overall professional experience in an operations or administrative environment.Technical Skills: Strong proficiency in MS Office (Word, Excel) and professional presentation skills.Communication: Exceptional written and verbal communication skills for managing complex documentation and stakeholder interactions.Analytical Skills: Proven ability to think critically, solve problems "outside the box," and manage time effectively under pressure.Education: High school diploma is required.Preferred Qualifications Prior experience in Benefits, Dental, or Insurance administration.Background in Payroll, Accounting, or Financial Reconciliation.Previous experience within the banking or financial services industry.SummaryIf you are interested in the Operations Officer position please apply online todayRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.