Customer Service Representative

2 weeks ago


Mississauga, Canada AppleOne Full time

Our client in Mississauga Ontario who is a large delivery services provider is looking for a Customer Service Executive to join their team This position features: Salary: $46,500/year Benefits after 90-day probation: 3 weeks vacation 5 sick days Health, Vision, Dental Hours: 9:00am-5:00pm Monday-Friday. Fully on site for first 3 months of training. Then will switch to 1 day work from home & 4 days on site. Employment Type: 12-14 month contract with the possibility of extension/going permanent. Requirements: -Minimum of 1-2 years of experience within logistics doing customer service & dealing with client accounts or e-commerce experience. -Team player -Adapt to systems & people -Handle pressure/deal with irate customers -Empathetic -Excellent communication skills -Multitasking skills & ability to prioritize tasks -Computer Savey- email/CRM/internal tracking websites Responsibilities: -Direct contact with any clients/customers -Track and trace orders -Answer client/customer calls -Respond to phone calls and emails from customers to arrange pickups -Provide excellent customer service to client accounts -Data entry into the CRM system -Respond to any inquiries from customers



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