Client Care Specialist

2 days ago

Fort McMurray, Canada AB - Wood Buffalo Small Animal Hospital Full time

About the Role Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Why Join Wood Buffalo Animal Hospital?A Supportive, Collaborative Team: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.Flexibility and Work-Life Balance: We understand the importance of life outside of work. Our ideal candidate will be working a schedule of 40 hours per week Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.Professional Growth: Access to a continuing education platform, to develop your veterinary skills.What The Role Can OfferMedical & dental insurance coverage for eligible team membersCompetitive Base SalaryMedical & Dental InsuranceComprehensive benefits include: medical, dental & life insuranceFlexible ScheduleVacation & Paid Time OffThe VetCare Community BenefitsA 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. A community wide social platform Recognition programs Access to our veterinary learning platformAbout VetCareVetCare () is a 100% Canadian-owned acquirer and operator of veterinary practices, based in Vancouver with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.

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