Mobile Mortgage Specialist Assistant

Description :TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Details:The position is part-time, minimum 15 hours, and reports to the Manager, MMS Assistants.We may be able to offer additional hours of work up to 37.5 hours per week, dependent on business volumes.Work volumes are received directly from your associated MMS during scheduled hours.The MMS Assistant position is primarily remote, working from your home office or a specific TD location.Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants.KEY ACCOUNTABILITIES:CUSTOMERMaximize support in relation to credit administrationMaintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessaryGather client documentation after initial MMS customer meeting and process credit applicationProcess assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitmentsSupport customer journey through deal process while responding to any mortgage suite details product / policy for clarificationSHAREHOLDEREnsure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requestsContribute to achievement of MMS credit quality objectives and meeting or exceeding individual targetsMeet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on timePartner with administrative support groups to facilitate the end-to-end credit decision processSupport the achievement of business objectives by supporting sales goalsUnderstand and apply bank and business channel operating policies and proceduresContribute to business objectives for Operational Excellence and support process improvement opportunitiesEscalate non-standard or high-risk transactions / activities as necessaryBe knowledgeable of and comply with Bank Code of ConductBe knowledgeable to full mortgage suite of products and servicesEMPLOYEE / TEAMParticipate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitActively participate in the performance management process in support of own personal and professional development objectives, including coaching sessionsParticipate in team meetings, employee surveys, action planning, and training sessionsContribute to the success of the team by willingly assisting others in the completion of assigned dutiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTHRequires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impactRequires a broad knowledge regarding basic product suite of business supportedUnderstands how the assigned duties relate to others in the customer or sales team and how the team integrates with othersIdentifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretionImpacts team results through the quality of the services or information provided to customersFollows RESL procedures and practices and recommends opportunities to improve processes in their own work areaUses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understoodRequires working knowledge and skills developed through formal training or work experienceReports to a Manager or aboveThe ideal candidate will:Minimum 1 year working in a client facing and/or administrative roleHave mortgage/credit lending experienceHave superior computer / technology skillsHave superior proficiency with MS Office suite, including Word, Excel and PowerPointBe highly organized and a self-starter, able to work independently and multi-tasking in a fast-paced, competitive marketDemonstrate excellent time-management skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as business-partner perspectiveDemonstrate high-level accuracy and attention to detailDemonstrate excellent customer service skills, leveraging strong interpersonal and communication skillsBe willing to work variable hours, including evenings and weekendsPreferred candidates will be bilingual (English/French), or would have other language skills#LI-MMSWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from youLanguage Requirement (Quebec only):Sans Objet