Associate Director, Stakeholder Relations, Service Delivery

Toronto Pearson is transforming. Now’s the time for your career to fly.The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work. What's in it for you? An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community. Eligibility to participate in our Group Health Benefits Program. A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program. What can you expect from this position? Reporting to the Executive Director, Stakeholder Relations and Community Impact, the Associate Director, Stakeholder Relations, Service Delivery plays a pivotal role in advancing the strategic priorities of the Stakeholder Relations & Communications (SR&C) team. This role ensures that programs and projects are strategically integrated, effectively governed, and continuously optimized. A core focus is strengthening SR&C’s internal capabilities—spanning technology, talent, data, and innovation—by fostering collaboration with internal partners and driving continuous improvement efforts. As Associate Director, Stakeholder Relations, Service Delivery, you will: Lead Integrated Planning: Develop and manage SR&C’s annual and rolling integrated plan, aligning Marketing, Corporate Communications, Government Relations, Community Impact, and Corporate Initiatives into one roadmap with clear outcomes, milestones, and performance measures. Drive Data Strategy and Reporting: Oversee SR&C’s data and reporting framework, including dashboards, KPIs, and performance insights. Translate data into actionable insights to inform decision-making and executive reporting. Champion Operational Excellence: Analyze business processes, recommend improvements, and identify opportunities for automation and innovation to enhance stakeholder engagement and operational integrity. Facilitate Cross-Functional Alignment: Act as lead liaison with Strategy, Transformation Office, HR, IT, and Finance to ensure SR&C priorities are supported across the organization. Manage Projects and Change: Oversee planning and execution of key SR&C projects, ensuring alignment with timelines, budgets, and strategic outcomes. Support change management efforts related to new systems and processes. Represent SR&C: Participate in business continuity rotations and oversee external agency partnerships to ensure alignment with GTAA’s strategic direction and standards. Foster People Leadership: Build a high-performance, inclusive, and accountable culture. Role model GTAA Leadership Behaviors to inspire collaboration, innovation, and results. This is the role for you, if you have: 7+ years in strategy development, planning, or corporate communications. 5+ years in complex, fast-paced environments. 5+ years of management experience, including senior leadership engagement. Proven ability to lead integrated planning and manage complex projects. Strong analytical and data storytelling capabilities. Exceptional facilitation and communication skills for executive audiences. Advanced proficiency in Microsoft Office and reporting tools. Ability to navigate ambiguity and deliver results under tight deadlines. Bachelor’s degree in business, strategy, analytics, or equivalent experience. PMP certification, as an asset. Ability to obtain and retain a Transportation Security Clearance. The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.