Business Operations Analyst

Business Operations Analyst Work Arrangement: Hybrid – 4 days onsite Why Join Us? Looking to build or grow your career? As a Business Operations Analyst, you’ll join a supportive, long-tenured team with strong morale and a collaborative culture. This role offers hands-on experience in benefits administration and operational processing, making it a great opportunity to establish a solid foundation. What You’ll Be Doing You’ll be part of a back-office operations team supporting annual benefit enrollment and employee benefits administration. Your role will focus on reviewing cases, resolving escalations, and ensuring accurate processing while helping clear a backlog and supporting the transition to a new system. Your Responsibilities Will Include: Reviewing benefits cases and escalations received from the call center Investigating and resolving issues related to employee benefit inquiries Updating beneficiary information and processing forms via mail Supporting retirees and annual benefit enrollment (short-term and long-term disability) Performing general to specialized operational processing activities within Operations & Technology Ensuring all processing and inquiries meet Service Level Goals and quality standards What You Bring to the Team Must-Have Skills: 2–4 years of relevant experience (benefits or insurance background is an asset) High school diploma Strong written and verbal communication skills Proficiency with Microsoft Office (Word, Excel) Nice-to-Have: Payroll or accounting experience (reconciliation) Banking industry experience Sound Like You? If you’re detail-driven, analytical, and eager to build a long-term career, this role offers valuable exposure, training, and growth opportunities. Join a team that values collaboration, learning, and quality — apply today   As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Trust the office staffing pioneer. Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.