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Communication Coordinator
2 weeks ago
Job DescriptionThe Communications Coordinator will support event communications including email campaigns, data and list management, expert customer service and creating a seamless experience at TED events. As a member of the Conference Team, you’ll collaborate to create successful events that help to enhance the attendee experience while contributing to our mission. You’re highly efficient and organized, enjoy troubleshooting and are comfortable managing shifting priorities. This is a 5 month engagement from January 2026 to the end of May 2026 with a possibility of extension.RESPONSIBILITIESContribute to communicating all aspects of the conference program.Work closely with internal teams and external teams to effectively communicate key information for maximum impact.Advise best practices, ensure TED branding guidelines are followed and manage deliverables.Manage attendee lists, and create and update programming for upcoming events in event database and Google Sheets.Provide premium customer service to conference attendees via phone, email and in person. Escalate any sensitive issues and unusual requests to team leadership to coordinate the response.Create and execute campaigns using Mailchimp. Write, proof and format emails and other communication materials.Communicate timelines to relevant stakeholders and ensure all deadlines are met.Represent TED and our mission – to discover and champion the ideas that will shape tomorrow.QualificationsDegree (preferred) or diploma in communications, marketing or similar experience.Proven communication and copywriting skills; refining content for clarity and brand voice, ability to translate complex information into clear messagingCustomer support or similar experience, both in-person and online, required.Strong project management skills; ability to juggle multiple projects with competing deadlines and re-prioritize as needed.Meticulous attention to detail.Tech-savvy, fast learner of new tools.Strong team player with the ability to communicate effectively.Experience using MailChimp or similar email campaign software.Experience using Zendesk or similar ticketing software is a plus.Experience working with databases to manage customer records and knowledge of Airtable / Google applications.Additional InformationHourly Rate $ $22-28 CADTED Conferences LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We invite all qualified candidates to apply online with their resume and cover letter.
