Manager - Dealer Accounts

Description Join Team CARFAX as Manager – Dealer Accounts One last thing: Our four-day week continues in Summer 2026 We are seeking a dynamic Manager – Dealer Accounts to be people leader that leads, motivates, and strengthens a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a fast-paced, metric-driven environment.At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 4 days a week in our London office subject to change with future business needs.What you’ll be doing: Team Leadership & Development:Lead, train, and develop 15+ Account Managers in your assigned regionDevelop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growthProvide coaching and mentorship to help team members achieve individual and collective goalsDevelop staff for increasing job responsibilities and productivityFoster a culture of continuous improvement and customer-centricitySupport Account Management & Revenue Growth:Maintain and grow relationships with dealer accounts in a phone-based environmentAchieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealersProvide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicableUp-sell new products and services while ensuring high retention ratesDrive innovative approaches to enhance customer experience and engagementCollaboration:Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunitiesPartner with cross-functional teams to resolve client issues and drive process improvementsIncrease customer awareness and engagement by effectively communicating CARFAX's value propositionChampion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information, promoting their importance and valueWhat we’re looking for: 5+ years of account management or customer service experience with demonstrated results2+ years of experience managing or leading a team (formal management experience preferred)Account management experience required; automotive industry experience is a plusExperience establishing and maintaining strong client partnershipsExceptional communication, presentation, and time management skillsExcellent consulting and negotiation skillsGoal-oriented and results-focused with ability to work independentlyAbility to persuade and influence others through product knowledge and relationship buildingProficient in Microsoft Excel and experienced with or similar CRM toolsExcellent planning, organization, and follow-up skillsAI experience or familiarity with AI applications in customer success/account management is a plus but not requiredSpanish speaking is a plus but not requiredEnthusiastic, highly motivated self-starter with strong work ethicNatural leader who enjoys developing others and building high-performance teamsComfortable balancing management responsibilities with individual account workThrives in a fast-paced, metric-driven environmentPassionate about delivering exceptional customer experiencesInnovative mindset with ability to identify opportunities for process improvement and customer engagement enhancementWhat’s in it for you:Competitive compensation, benefits and generous time-off policies4-Day summer work weeks and a winter holiday break401(k) / DCPP matchingAnnual bonus programCasual, dog-friendly, and innovative office spaces.Don’t just take our word for it:10X Virginia Business Best Places to Work9X Washingtonian Great Places to Work10X Washington Post Top Workplace3X St. Louis Post-Dispatch Best Places to Work