Field Supervisor

Your main responsibilities We are currently recruiting for a Field Supervisor - Existing Installations to join our Team in Vancouver. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Field Supervisor - Existing Installations is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include:Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management. This is a full time and permanent role. Customer and Account Management • Build and maintain favorable client relationships • Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution  • Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized Portfolio Growth and Retention • Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives • Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings • Assemble and present information for service and fixed priced repair offerings • Identify and pursue potential customers to drive and support strategic growth objectives • Analyze customer needs and secure desirable business through application of company products and services • Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies • Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricingProcess Management and Administration• Develop sales proposals and prepare estimates for the sale of company products and services• Assure full utilization of systems and follow best demonstrated practices (BDP)• Prepare and maintain required customer information and files in accordance with established procedures• Work in cooperation with Contract Control on sales contract agreements• Accounts receivable management for assigned accounts• Participate in company professional development programs to enhance working knowledge of elevator company products, services and proceduresSafety and Supervision• Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision• Ensure exceptional quality standards, training and performance of field personnel• Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development• Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements• Coach hourly field employees Company’s methods of quality, productivity and safety• Monitor the work of all hourly field employees from both a quantitative and qualitative point of view• Review of time tickets for accuracy and maintain vacation schedules• Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivityFinancial Management• Manage/support all service work in area of responsibility within framework of financial budgetProcess and Quality Management• Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.• Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level• Provide technical support to Sales and Field employees• Ensure ISO compliance What you bring • Post Secondary – preferably in Business or Engineering • 3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment • Proficient in MS Office • Coaching and Mentoring: ability to motivate and guide team members • Communication: Communicate clearly and articulately • Customer Service: Demonstrate costumer focus through improving performance • Leadership: Possess solid leadership skills • People Management: Ability to select, train, supervise and evaluate staff • Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility • Presentation: Ability to present materials clearly • Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements • Teamwork: Ability to interact with all levels and be an integral part of the operation • Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things What’s in it for you? Competitive Salary (commensurate with experience) Competitive Bonus Incentive Program or Commission Plan Wide range of professional and leadership development opportunities Competitive Extended Health, Dental & Vision Plans Generous Paid Time Off Plans Tuition Reimbursement Program Competitive Group RRSP with Company Match We Elevate… Your Career Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamSchindler  Discover more on . By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.