Lead Supervisor

Job Title: Lead Supervisor Reference #: 7833 Location: On-Site in Ottawa, Ontario Type: Term Employee Donna Cona is seeking Lead Supervisors to provide leadership and ongoing support to a team of 24/7 Crisis Counsellors delivering crisis and suicide intervention services for the National Indigenous Crisis Lines. In this role, you will ensure timely, compassionate, and culturally safe support for Indigenous Peoples experiencing crisis or distress. This is an onsite position in Ottawa, with required availability for evening, overnight, and weekend shifts. We’re looking for experienced and empathetic supervisors who value excellence in service delivery, foster collaborative teamwork, and are committed to providing culturally safe support. If you’re ready to make a difference, we encourage you to apply. Preference will be given to Indigenous candidates. The ideal candidate MUST have: An undergraduate degree in Social Work, Psychology, or a related discipline; A minimum of twelve (12) months of experience in a supervisory role; A minimum of twenty-four (24) months of experience providing crisis intervention; A minimum of twenty-four (24) months of experience working directly with Indigenous peoples, organizations, and/or communities; Knowledge of issues impacting First Nations, Inuit, and Métis communities, including but not limited to Indian Residential Schools, Missing and Murdered Indigenous Women and Girls, and intergenerational trauma; Completion of Mental Health First Aid Standard, Mental Health First Aid, Mental Health First Aid Inuit, Mental Health First Aid First Nations, and/or equivalent training demonstrated by a certificate of completion within the last five years and a copy of the syllabus for the equivalent training; Completion of Applied Suicide Intervention Skills Training (ASIST) or equivalent training (e.g. Signs of Suicide (SOS), safeTALK, Question Persuade Refer, Lifeline, Centre for Addiction and Mental Health (CAMH) Suicide Risk Training) demonstrated by a certificate of completion and a copy of the syllabus for the equivalent training; Security clearance at the level of Reliability (Eligible); and Asset – The ability to communicate in French, Cree, Inuktitut, Ojibway or any other Indigenous language is considered an asset. Responsibilities include: Providing leadership, supervision, training, and ongoing support to crisis counsellors; Providing oversight on the crisis lines services, ensuring that crisis counsellors are consistently demonstrating excellent crisis intervention skills, and adherence to policies and procedures; Providing oversight for reporting, ensuring that documentation of interactions is accurate; Providing direct support to crisis counsellors on difficult calls; Working in collaboration with crisis counsellors on calls/chats flagged for suicide risk, ensuring that evidence-based protocols are utilized, and engaging emergency services when deemed necessary; and Providing debriefings to crisis counsellors on a regular basis, and especially after difficult calls. Responding to crisis calls and / or online chats on the National Indigenous Crisis Lines, including calls routed through 9-8-8; Providing culturally competent crisis intervention and counselling service to clients in distress via the telephone and online chat modalities; Maintaining Service Users anonymity and confidentially, except when required by law or Duty to Report, or where explicitly requested by Service User; Providing evidence-informed crisis intervention, suicide risk-assessments, and suicide interventions to callers in distress; Develop safety plans for callers in distress; Adhering to operational protocols; Documenting interactions accurately and efficiently for program reporting as required; Utilizing resource referral database to provide information and referral assistance to Service Users seeking services including for mental health and substance use; Performing and facilitating warm transfers of callers to third-party support resources, when required; and Participating in required training and debriefing. Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.