Operations Officer II

Description :*Pre-identified Candidate*Customer:Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliverySupport partners with incoming transactions, validating information as needed to perform adjustments within authority levelsInteract with partners by responding to requests in an effective and timely mannerUse effective relationship skills when communicating with partners/colleagues/customersShareholder:Complete assigned workload to meet SLA requirements for service and productivityUnderstand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateSupport the timely and accurate completion of business processes including completing and recording transactions for either the organization or clientsActively review internal processes/activities and provide ideas for process improvementInvestigate and escalate non- standard or high- risk activities as appropriateAdhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti- Money Laundering, Business Continuity Management)Be knowledgeable of and comply with Bank Code of ConductEmployee/Team:Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environmentSupport the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideasParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about all relevant or useful information related to day-to-day activitiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for function and the bank, both internally and/or externallyBreadth & DepthWorks within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processesTransactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictionsTransactions are characterized by low to moderate risk/financial impactLow to moderate decision-making authority within defined parametersIdentifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)Typically interacts with internal partners and external customers (as needed)Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activitiesRequires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supportedGenerally reports to a Team ManagerExperience and/or EducationUndergraduate degree/ college diploma preferred and/or1+ year relevant experienceWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from youLanguage Requirement (Quebec only):Sans Objet