Operations Coordinator

Fusion Security continues to grow and provide professional security services throughout Greater Vancouver and the Lower Mainland, with clients in a wide variety of sectors, including government, retail, commercial sites, industrial sites and residential areas. We are searching for qualified professionals to join our team, where you can make an impact through your exceptional customer service and communication skills. OVERVIEW We are looking for a dedicated, detail-oriented, and proactive professional for the position of Operations Coordinator . The successful candidate will be responsible for fulfilling all scheduling obligations in the Operations Center, as well as other administrative and operational duties. The successful candidate will have a consistently high level of integrity and the ability to work autonomously. This position is the main and direct point of contact for security officers and supervisors on shift, proactively maintaining regular contact regardless of their assignment. The successful candidate will receive necessary training to develop and strengthen relevant skills related to and as required by the needs of the position. POSITION RESPONSIBILITIES Planning and scheduling static security officers for sites as required Assigning tasks to Field Support Supervisors Maintaining communication with supervisors, site managers, and security officers Responding to emergency calls and giving direction Professionally communicating with clients over the phone and/or via email as required, with respect scheduling needs POSITION REQUIREMENTS Valid BC Security License High School diploma; post-secondary education is an asset 1+ years of experience in the security industry 1+ years of experience in a scheduling, dispatching, or supervisory role 1+ years in an administrative and data entry role is an asset Technical skills including advanced proficiency with Microsoft Office, the Windows Operating system, and the ability to type at least 70 WPM ABILITIES Excellent interpersonal skills and ability to build and maintain positive relationships with Fusion Security staff and clients alike Excellent attention to detail Proven organizing and planning skills Flexibility to work varied and extended hours, as business dictates Ability to sit for long periods of time Ability to make decisions and work without close supervision Ability to handle stress and work in a fast-paced environment Strong multi-tasking abilities to effectively complete tasks in timely manner Ability to concentrate on a task over a period of time without losing focus Ability to effectively communicate, both verbally and in writing so that others will understand and follow directives The ability to learn and adapt quickly to different operating systems and software programs Ability to be proactive Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Ability to deal fairly and tactfully with employees, providing clear and consistent leadership and guidance when speaking to security officers Ability to identify critical issues quickly and accurately, assess and evaluate situations effectively, and take appropriate action REPORTING STRUCTURE This position reports directly to the Operations Manager . In addition, the position will receive direction from other Senior Fusion Security Management from time to time. SHIFT STRUCTURE Full time: 40 hours per week Shift Model: 12-hour graveyard (overnight) shifts, based on a 4 day on 3 day off schedule Availability: 7 days a week including weekends Location: Fusion's Head Office in Burnaby PERKS FUSION SECURITY OFFERS YOU: Competitive, market-based pay rate Extended health and dental benefits Access to on-site gym Paid training and subsidies for industry accreditations Reimbursement of Security License renewal fees (for full-time employees only) Access to exclusive employee discounts on over 5000 products & services Referral Bonus Program For further information on the job posting or if you have any questions, you can email careers@fusionsecurity.ca. In order to be considered for this position, your application must clearly demonstrate how you meet the requirements as outlined above. Ensure your resume includes your employment history including start and end dates of your employment, and any relevant information that relates to the job to which you are applying. If you feel this opportunity matches your qualifications, please submit your current resume complete with a cover letter detailing reasons for your interest. Due to receiving a high volume of applications, only those applicants selected to move forward in the hiring process will be contacted.