Library Assistant III

3 days ago

Vancouver, Canada City of Vancouver Full time

Job Summary:Library Public Service Assistant IIs (“LPSA II”) staff VPL’s service desks, checking in and out items, assisting patrons in the use of VPL’s website and apps, and answering questions to help patrons in a friendly and welcoming way. They provide basic reader’s advisory by referring to VPL’s collection and assist patrons in the use of VPL’s computers and printers. LPSA IIs provide direction and guidance to clerical staff, particularly in the absence of a direct supervisor. LPSAs also schedule branch staff on a daily basis, and track their time worked to ensure payroll accuracy. The library welcomes people from all walks of life. We deliver friendly, respectful and responsive service for everyone, regardless of their income, housing situation, or background. A genuine desire to help people will be a great asset in this role Other duties will involve sorting and shelving books and other resources which requires the ability to lift and handle a high volume of physical items during a shift, and to stand, reach, bend, and move around the library comfortably for long periods of time. You will be part of a system that circulates over 5 million items per year LPSA IIs also assist in supporting our creative programs to the public. Job Requirements: Minimum Qualifications: Candidates must possess the Education/Qualifications and Experience listed below in order to be deemed as meeting minimum qualifications. Please ensure these minimum qualifications are clearly listed in your application. Note that this does not guarantee being shortlisted. For Library Public Service Associate II, “considerable related library experience” equates to 1 year of library experience. Education/Qualifications: Completion of Twelfth grade, supplemented by relevant commercial or library technician courses. Experience: Considerable related library experience. Knowledge, Skills & Abilities: Libraries are all about people. We want folks with excellent customer service skills and who come to work with patience, warmth, and curiosity for other people. Not every interaction is easy; diplomacy, tact, and empathy are a must. Please highlight your skills, particularly with conflict de-escalation. Library work is very physical, with staff moving books and materials throughout the day. Physical movements such as bending, reaching, lifting, squatting, gripping and pushing book trucks are involved throughout a shift. Experience with lifting and handling large volumes of orders/materials is necessary for this role. Some knowledge of the objectives, organization, procedures, services and resources of a public library is an asset, as is any prior experience you may have using library software. Having the ability to assess and implement new or revised work procedures and be open to change is important. Familiarity and comfort working with technology and handling multiple tasks in a fast-paced environment are also important, along with the ability to learn new technologies and applications as needed. Good team-building and leadership skills are important in order to provide direction and guidance to the clerical staff team. Excellent oral and written communication skills. We are looking for people who are flexible and like working with others, showing kindness and being clear communicators when speaking with the public or writing an e-mail. We are looking for those who can plan, are organized, carry out assigned duties on time, fulfill commitments, and who take pride in doing good work.

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