Customer Care Specialist Retailer

7 hours ago

Sault Ste Marie, Canada OLG Full time

Range:53,600.00 - 80,400.00 CADJob Description:Customer Care Specialist Retailer (2 vacancies)We are ready to take this game to the next level and need someone passionate to ​​establish quality retailer interactions and relationships in a manner that enhances the OLG brand and strategic direction.YOUR ROLE IN THE GAMEReporting to the Manager Customer Care Retail Services, you will be empowered to:Create great retailer experiences at every interaction to establish a strong customer-centric OLG brand  Develop and maintain knowledge of all OLG products, services and promotions to ensure retailers receive accurate information Develop and maintain knowledge of all procedures to ensure compliance with organizational policies, corporate information and risk protocols Serve as the primary point of contact for retailers’ questions regarding products, services and promotions to ensure retailers continue to serve as a strong partner to OLG Offer advice and guidance on products, services and promotions to ensure retailers continue to serve as a strong partner to OLG Serve as the primary point of contact to troubleshoot retailer’s terminal and network problems,  answer questions regarding products, services and promotions to ensure retailers continue to serve as a strong partner to OLGContinuously seek opportunities to improve department policies, processes and procedures to ensure efficient and effective operations Escalate retailer inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved Uphold the high standards of Responsible Gambling and PlaySmart in all customer activities WHAT YOU BRING TO THE GAMEEducation & Experience:Post-secondary degree or diploma in a relevant field, or equivalent2+ years of experience in customer service; 2+ years of experience working in complex, challenging environments; demonstrated experience in administrative environment, demonstrated experience in Contact Centre technologies; understanding of gaming, entertainment or other similar industries (preferred) Relevant Skills:Customer service excellentCommunicationInterpersonalProblem solvingTroubleshootingFlexibility to work outside of regular business hours to support business operations in a 24 x 7 x 365 environmentBENEFITS OF JOINING THE WINNING TEAMGroup Benefits Plan: Eligible employees and dependents have access to comprehensive, employer-paid group benefits coverage (permanent employees only).Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements (permanent employees only).Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.Growth Focus: Become your best self with access to new opportunities and personalized support programs.Comprehensive Learning: 24/7 access to robust online learning programs.Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

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