customer service manager
6 days ago
Overview
Languages
English
Education
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Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
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Retail service establishment
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Retail business
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Supermarket/grocery store
Responsibilities
Tasks
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Evaluate daily operations
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Plan and organize daily operations
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Manage staff and assign duties
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Determine merchandise and services to be sold
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Implement price and credits policies
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Locate, select and procure merchandise for resale
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Develop and implement marketing strategies
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Determine staffing requirements
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Resolve issues that may arise, including customer requests, complaints and supply shortages
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Supervise office and volunteer staff
Supervision
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5-10 people
Experience and specialization
Computer and technology knowledge
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Accounting software
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Word processing software
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Inventory control software
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Spreadsheet
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MS Outlook
Additional information
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
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Tight deadlines
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Handling heavy loads
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Attention to detail
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Standing for extended periods
Personal suitability
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Adaptability
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Collaborative
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Energetic
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Goal-oriented
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Hardworking
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Positive attitude
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Proactive
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Time management
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Client focus
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Flexibility
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Interpersonal awareness
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Organized
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Team player
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Resourcefulness
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Ability to multitask
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