Operations Manager

Join the Osman Omar Real Estate Team – Where Excellence Meets OpportunityWho We AreAt the Osman Omar Team, our mission is simple: deliver a world-class experience to every client, every time.Rooted in London, Ontario, we’ve built a reputation for care, professionalism, and exceptional results. Whether guiding someone through their first home purchase or managing complex investment sales, our approach is grounded in knowledge, systems, and relationships.Behind every outstanding client experience is a powerful, organized, and passionate operations and marketing team - and that’s where you come in.Who We’re Looking ForYou’re a detail-loving, tech-savvy, process-driven professional who thrives in an organized, fast-paced environment. You love structure, efficiency, and making things run like clockwork - but you also have a creative streak that shines when you’re designing marketing materials or crafting campaigns.You don’t need real estate experience - what you need is a love of learning, problem-solving, and taking ownership of your work.This individual thrives on building, implementing, and managing systems with minimal supervision. They approach every task with precision, consistency, and clear communication, maintaining unwavering focus and persistence. Driven by excellence, they support the lead agent’s business growth while continually developing their own skills. A master of systems and process optimization, they seek innovative, efficient solutions that enhance performance, save time, and elevate the client experience.They demonstrate patience and problem-solving ability, prioritizing outcomes over rigid processes. Outgoing and optimistic, they balance independence with teamwork, showing a strong sense of urgency without compromising quality. As a high achiever, they embody professionalism, integrity, and a commitment to client-first service. Adaptable and solutions-oriented, they leverage technology with ease and manage the contract-to-close process seamlessly to ensure smooth, timely transactions and an exceptional client experience.Compensation:$55,000 - $65,000 yearly plus bonusResponsibilities:What You’ll DoYou’ll be the operational and marketing backbone of the Osman Omar Team - managing systems, client communications, and marketing execution.Your responsibilities will include:Building, implementing, and managing systems for database management, lead tracking, and transaction coordinationHandling contracts through closing (with DocuSign) and ensuring a seamless client experienceManaging team finances: tracking expenses, generating KPI reports, and maintaining budget recordsDesigning marketing content such as social media graphics, print materials, and digital campaigns (Canva)Overseeing the team’s SEO, website updates, and online brand consistencyScheduling and managing appointments through CalendlyCoordinating with vendors, trades, clients, and partners to keep all moving parts alignedUsing AI tools and automations to improve systems and efficiencyQualifications:What You’re Great AtTechnology: Highly proficient in Google Business Suite (Gmail, Docs, Sheets), Canva, Calendly, DocuSign, SEO, and web platformsOrganization: You thrive on structure, checklists, and follow-throughCommunication: Clear, professional, and warm - whether writing an email or handling client inquiriesProblem Solving: You see challenges as puzzles to solve, not problems to fearCreativity: You can bring marketing ideas to life that reflect professionalism and personalitySkills & AttributesExceptional organizational and time management abilitiesStrong written and verbal communicationLearning-based mindset - adaptable and eager to master new toolsCalm under pressure and focused on solutionsService-based attitude and professional demeanorInterest or experience in AI, automation, and systems integrationA proactive, “figure-it-out” personality who takes initiativeAbout CompanyWhy Join UsBe part of one of London’s most trusted and forward-thinking real estate teamsWork in a supportive, collaborative environment that values growth and innovationTake ownership of your role and make a real impact in a growing businessLearn from experienced professionals and develop new skills dailyCompetitive pay based on experience, with opportunities for advancementAt Osman Omar Real Estate, we proudly serve London, Ontario, and the surrounding communities. Our mission? To deliver a world-class experience for every client, every time. We don’t just help people buy and sell homes - we help them make smart, life-changing decisions that build wealth, security, and peace of mind.Whether working with a first-time buyer, a seasoned investor, or navigating a complex sale like divorce or estate handling, we're here to guide you with honesty, clarity, and fierce advocacy. Quick responses, clear communication, and strategic advice aren’t perks - they’re the standard.