Receptionist/Care Coordinator

6 days ago

West Kelowna, Canada pt Health Full time

Receptionist/Care Coordinator – Lifemark Physiotherapy West Kelowna Status: Part-time, approximately 20 hours per weekLifemark Health Group is seeking a Casual/part-time Receptionist/Care Coordinator for its West Kelowna Clinic. The Receptionist/Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.Primary Responsibilities Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concernsCoordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan Assist patients with completing paperwork at the clinic to avoid errors and inaccurate informationCoordinate scheduling of patient appointments and maintain the patient’s medical recordCollect payment at time of service Track coverage for all funding streams to ensure approvalComplete data entry and billing Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes Provide administrative support to the Care Coordinator Manager and Clinic Director Qualifications & Core CompetenciesHigh School Diploma, G.E.D. or equivalent Excellent customer service skills and telephone etiquetteHigh degree of organizational skills and ability to prioritize and multi-task Excellent communication (verbal/written) and interpersonal skills Strong computer and data entry skills Flexible and adaptable to change Experience in a Physiotherapy clinic an asset InclusionWe are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation  Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at Visit and Apply today Visit

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