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Quality Assurance Analyst

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Calgary, Canada Userful Full time

Userful™ is a leading provider of software-defined AV over IP for advanced operations of mission-critical environments and core workflows, serving IT organizations worldwide. Userful’s unified software platform provides services and management through a complete suite of enterprise AV applications for comprehensive organizational and situational awareness, and readiness for modernized operations. Userful harnesses the same unified platform to provide global manageability through a single-pane-of-glass.Userful’s solutions have won multiple awards, secured strategic global partnerships, and have been deployed in countless Fortune 500 and notable companies globally including Audi, HP, Samsung, LG, Unilumin, Comcast, Coca-Cola, Wayfair, Ford, Dell, the Calgary Tower and moreOverviewUserful is looking for a QA Analyst with a good understanding of QA best practices, and an interest in constantly improving the way things work. This role will work in a small functional-focused team within our broader QA team, and help to improve the overall quality focus of all of our products.The ideal candidate should have hands-on experience with testing software in conjunction with hardware, some history dealing with Enterprise-class QA practices, and ability to take the lead on initiatives. Experience in creating automated testing scripts to cover regression scenarios would be a great asset.Key ResponsibilitiesWork within a team of Quality Assurance and Development professionals Actively participate in the definition of new features by providing feedback and experience-based guidanceTake the initiative in helping to define best practices, standards, and processes for the QA team, and passing those on to other team membersHelp to coordinate activities of the technical testing team across project and support needsWork with QA Leads to identify areas of low test coverage and high risk, and plan to fill those gapsOrganize, create, and maintain test cases to cover existing functionality, and new featuresDetermine risk and estimate work required for the technical testing teamRecommend improvements to business processes and systems to improve efficiency and reduce costHelp to push a quality focus for all involved participants throughout the lifecycle of a productDocument found issues, and write clear bug reports detailing these issues and the potential problems they may createLearn new QA-related skills and share them to improve overall team capabilities Assist support groups as required to find solutions and workarounds for identified issuesPreferred QualificationsMinimum 5 years of technical experience in Software Quality AssuranceUnderstanding of Quality Assurance best practices, and tools such as issue tracking systems and test case management systemsAbility to quickly learn complex technical concepts and apply that knowledge in fast-paced projectsExcellent verbal and written communication skills to create clear documentation, and present findings and methods to team members or users of varying technical skill levels Able to help develop skills of other team members through training sessions, and cooperative workExperience working with a variety of applications and technologiesExperience working on various integrations like Power BI, Tableau and Salesforce applications.Experience in testing LDAP and SAML integrations to ensure secure and reliable authentication and access control across systems.Able to review complex requirements and identify deficiencies and issues requiring clarificationAble to be a team player, and also capable of taking the lead on project milestones with minimum of supervision A post-secondary degree or technical diploma You must be eligible to work in CanadaOur Commitment to Equal Opportunity and DiversityHiring decisions are based on qualifications, job requirements, and business needs. All applicants are considered regardless of race, religious beliefs, gender, gender expression, physical disability, mental disability, age, national origin, marital status, or sexual orientation. Accommodation for applicants with disabilities is also available on request during the recruitment process.Userful has a Zero Tolerance policy and is opposed to all forms of harassment or retaliation, including sexual, racial, and ethnic or religious harassment, regardless of whether the harassment or retaliation occurs directly or indirectly.#LI-POST