Quality Assurance Analyst

Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a **Quality Assurance Analyst** to join our team

**Status**: Full-Time, Permanent

**Hours of Work**: 36 Hours per week

**Salary**: $25.50 to $27 per hour

**Location**: The primary work location for this position will be in-person, in Calgary downtown/Beltline. There may be an opportunity for a hybrid work schedule.

**Anticipated Number of positions: 1**

**Anticipated Start Date: September 22, 2025**

**Posting Closing Date**:August 19, 2025

The **Quality Assurance Analyst** plays a vital role in ensuring service excellence, contractual compliance, accreditation standards, and data security across Open Door Group. This position is responsible for reviewing client service delivery practices, financial transactions, and documentation to ensure alignment with ODG’s service standards, funder policies, CARF accreditation standards, and privacy obligations.

Working closely with the programs and administrative teams, the **Quality Assurance Analyst** provides detailed insights and supports continuous improvement through systematic reviews, monitoring, and data-driven recommendations.

**Why Open Door Group?**

**Champion of Great Workplaces**: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

**Competitive Compensation and Benefits**: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive benefits package which includes an RRSP matching opportunity. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to enhance your skills and advance your career.

**Community Impact**: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

**What you bring to the position**:
**Qualifications**:

- Post-secondary certificate (one-year) in business administration, social services, quality assurance, auditing, data analytics, or a related field.
- Minimum two years of recent, relevant experience (e.g. quality assurance, compliance monitoring, auditing), preferably in non-profit, social services, or government-funded programs.
- Equivalent combinations of education and experience will be considered.
- Must pass a criminal background check.

**Core Competencies Aligned with ODG Values**:

- Commitment to inclusion, accessibility, and client-centered services.
- Dedication to learning, innovation, and continuous improvement.
- Upholds confidentiality, accountability, and ethical integrity.
- Flexible and responsive to changing operational requirements.

**Communication & Interpersonal Skills**
- Excellent written and verbal communication with a focus on constructive feedback.
- Collaborative and self-directed with strong team integration skills.
- Highly organized, with excellent time management and documentation abilities.

**Data & Analytical Skills**
- High attention to detail with strong analytical and problem-solving skills.
- Solid understanding of quality assurance, risk, and compliance methodologies.
- Proficiency in Microsoft Office (especially Excel and Word); CRM or case management experience is a strong asset.

**Organizational & Technical Skills**
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Resourceful and adaptable with a continuous improvement mindset.

**Thank you for your interest in joining the Open Door Group team