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Customer Solutions Specialist
2 weeks ago
Customer Solutions Specialist-25002139DescriptionLinde Gas & Equipment Inc.Customer Solutions SpecialistLocation: Vancouver, WALinde Gas & Equipment Inc. is seeking a dependable What we offer youCompetitive payComprehensive benefit plan (medical, dental, vision and more)401(k) Retirement Savings PlanPaid time off (vacation, holidays, PTO)Employee Discount ProgramsCareer growth opportunitiesPay range: - style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"> What you will be doing:·Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.·Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.·Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.·Uses business software systems to retrieve customer information, verify inventory levels and process orders.·Verifies customer credit status and completes necessary paperwork to issue credits or debits.·Provides quotes and assistance to sales force and management within set parameters.·Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.·Provides customers with informational materials such as sales brochures, marketing flyers, etc.·Responsible for phone inquiries for service calls and part orders.·Builds and maintains effective working relationships with all internal Linde customers.·Performs at a high level to meet call center performance metrics.·Outsources products and goods from internal and external locations.·Other duties as assigned.Qualifications·High School Diploma required, college or equivalent experience preferred·Minimum of 2 – 4 years of customer service or in store sales experience required·Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required·Hands on experience in Specialty Gas/Hydrocarbon industries, required·Strong computer skills, including Microsoft applications and Lotus Notes·Excellent verbal and written communications skills·Proficiency in computer systems and computers applications·Strong verbal and written communication skills·Demonstrated ability to work independently and be self-motivated·Ability to work flexible hoursLinde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions. , .
