Backroom Team Lead

5 days ago

Calgary, Canada Bass Pro Shops Full time

Summary:Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.Responsibilities:Provide supervision and leadership to the team members of the department, in partnership with the managerDelegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper executionFoster the growth and development of team members by training various standard operating procedures and processesEnsure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the managerPerform administrative tasks related to their assigned departmentProvide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysisPromote company programs to team members and customersMaintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as neededRespond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scopeAssist in other areas of the store when business needs dictateQualifications:Two or more years of supervisory experience in a sales or service environment is preferredOpen availability – this position will be required to work store opening and closing shifts, as well as on weekendsHigh school diploma or equivalent is preferredAbility to evaluate customers’ needs and make recommendations based on needsAbility to provide superior customer service and exceed customer’s expectationsAbility to use good judgment and logicExperience in a related field or outdoor lifestyleKnowledge of Bass Pro Shops & Cabela’s specific products is an assetBass Pro Shops & Cabela’s welcomes applications from people with disabilities.Accommodations are available upon request during the assessment and selection process.BenefitsEnjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractionsFun work environmentCompetitive wagesExcellent benefitsUnlimited career advancement opportunitiesBass Pro Cares FundCabela's

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