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Communications Manager

2 hours ago


Vancouver, Canada Eminence Organic Skin Care Full time

Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am – 4:30pm PSTWe value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.Role SummaryAs the Communications Manager, you will play a crucial role in shaping and protecting Eminence Organic Skin Care's brand narrative, overseeing integrated communications, cause marketing, and risk management initiatives while supporting the company's commitment to extraordinary service. In this role, you will be a strategic professional who can develop and implement effective communication strategies that enhance brand storytelling, support the company's reputation, elevate customer service standards, and uphold its commitment to social responsibility. You will be reporting directly to the Director of Communications. ResponsibilitiesCollaborate closely with Public Relations, Brand, Learning & Development, Sales and others to ensure consistency in brand messaging and storytelling, providing guidance on brand voice, product launches, and overall content strategyWork closely with the Brand Team to support the development and implementation of comprehensive brand communication strategies, brand voice, and messaging guidelines that align with Eminence's values and ensure consistency across all communication channelsProactively identify communication risks and develop mitigation plans; own the master crisis communications dashboard with rigorous record‑keeping and strict confidentiality for all inbound issuesAct as the primary day-to-day crisis manager, coordinating with senior leaders and stakeholders across the business to address and mitigate risksLead the process of completing Incident Assessments for risk management issues, including information gathering, stakeholder interviews, and drafting initial communication recommendationsCollaborate with cross-functional teams to develop and implement comprehensive risk management protocols in communication plansDevelop and implement cause marketing strategies and communication campaigns Spearhead cause marketing events and initiatives that align with Eminence's mission and values, such as Eminence Kids Foundation Soup NightsManage communications related to B Corporation certification and sustainability efforts Lead strategy and messaging for all charitable initiatives, including the Eminence Kids Foundation and Forests for the Future™; manage all related agencies and vendorsBroker relationships between Eminence and key industry associations and organizationsManage annual cause marketing budget, including all financial and in-kind donations, allocation of resources and tracking all expenditures Coach and mentor teams on customer service fundamentals and communication techniques to reinforce Eminence's core value of delivering extraordinary serviceDevelop and maintain guidelines and best practices for customer communications and service standards, and support in the resolution of escalated customer service issuesCollaborate with all teams involved in external communications, such as Social, Sales, Product Support, Retail Order Services, Order Services and Reception to ensure consistent service messaging across customer touchpointsQualificationsBachelor's degree in Communications, Marketing, Public Relations, or related field5-7 years of experience in communications, public relations, or marketingExperience in developing and executing PR and cause marketing campaignsStrong copywriting and content strategy skills, preferably in the beauty or wellness industryUnderstanding of B Corporation certification and corporate social responsibilityExperience in crisis management and corporate communicationsExperience or demonstrated understanding of customer service management and best practicesExperience in coaching or developing teams on communication standardsExcellent communication and interpersonal skillsExcellent organization, attention to detail, and problem-solving skillsTotal RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards