Customer Service Representative

Are you that rare talent who excels in B2B customer service, possesses strong administrative logic, and whose French-English bilingualism is impeccable? Our client, a corporate leader in Ville Saint-Laurent, is waiting for your stable profile This is a permanent role (37.5 hours/week) where your skills will make a real difference for their important clientele.Location: Ville Saint-Laurent (100% on-site).Contract: Permanent.Schedule: 37.5 hours/week, Monday to Friday (flexible hours).Salary: $46,800 to $48,750 annually ($24/hr to $25/hr).AdvantagesExceptional Group Insurance: The employer pays 90% of the insurance premium, which is considered rare.Advantageous Retirement Plan: Company contribution up to 5% of salary.Health and Wellness: $450 for glasses (every two years) and $750 per treatment for massages and physiotherapy.Compensation: $46,800 to $48,750 per year.Flexibility and Balance: Flexible schedule (37.5 hours/week).Company Culture: Employee-focused work environment , with a good atmosphere and an open and involved management style (the manager's door is always open).ResponsibilitiesManage a portfolio of major client accounts.Perform order entry and follow-up from A to Z, without any sales tasks or prospecting for new clients.Ensure order tracking and check inventory at the different production sites (Ontario and Alberta).Verify prices and resolve inconsistencies by contacting representatives and the pricing department.Generate reports on major clients using existing software (AS400 and IBM Query).Demonstrate logic (comparison of past/current orders) to advise production accordingly.QualificationsAbsolute Bilingualism (French-English): Although 80% of clients come from Quebec , interaction takes place in both French and English. The person must be comfortable in both languages to interact with clients.Minimum of one year experience (two years preferred) in an office environment or corporate setting.Ability to commit long-term and demonstrate stability.Aptitude for comprehension and demonstrating logic in the work.Proficiency in standard office software; experience with ERP or EDI systems is an asset.Acceptance of 100% on-site work in Ville Saint-Laurent.SummaryInterested and qualified candidates for the Customer Service Representative (CSR) position in Ville Saint-Laurent are invited to send their resume confidentially to Pierce Ashton-Kane at the following address: pierce.ashton-kane@randstad.ca.A referral bonus may be offered for any person referred and successfully hired. Do not hesitate to share this opportunity with experienced colleagues who may match this profile sought for stability and long-term commitmentRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.