Inside Sales Representative

Are you a highly motivated and customer-focused professional with a talent for building relationships? Are you looking for a stable, permanent position where you can apply your skills in a technical environment? We are currently seeking a dedicated Inside Sales Representative for a full-time, permanent position with our client, a respected leader in the mechanical wholesale/air filtration industry. This exciting opportunity is based full-time, on-site in Mississauga and is a key role within the customer care division.As an Inside Sales Representative, you will be a key driver of client engagement and account growth. This role is highly proactive, blending traditional customer support with active business development. You will be responsible for developing new business opportunities through strategic outreach and cold calling, as well as "farming" a portfolio of existing low-revenue clients to build relationships and increase their engagement. Your expertise in customer care, combined with your technical aptitude, will be crucial in understanding client needs, presenting solutions, and achieving growth targets.This role requires a proactive individual who thrives on building and maintaining strong customer relationships. As an Inside Sales Representative in the customer care team, you will manage a high volume of outbound communication, aiming for 40 meaningful contacts per day to build a robust pipeline and ensure your clients feel supported. You will also be responsible for supporting the outside sales team, qualifying leads, and preparing the groundwork for larger projects. Your contributions to the customer care team will be vital in driving revenue and expanding the company's market share in a competitive industry. The mechanical wholesale/air filtration industry is focused on providing essential solutions for air quality, and you will be at the forefront of this important work.The day-to-day responsibilities of the Inside Sales Representative are dynamic. You will spend your time identifying new prospects, making outbound calls, responding to inquiries via phone and email, developing detailed quotes, and processing orders. Your ability to navigate CRM software will be essential for tracking all client interactions, managing data, and providing reports to management. This position operates Monday to Friday, from 7:30 AM to 4:00 PM, offering an excellent work-life balance from the Mississauga office.While not required, bilingualism in French and English is considered a strong asset for this role, as it allows for communication with a broader range of clients across Canada.Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.AdvantagesCompetitive salary around $60,000 annually.This is a permanent, full-time position offering long-term stability.Excellent work-life balance with a consistent Monday to Friday, 7:30 AM to 4:00 PM schedule.Work on-site in Mississauga with a collaborative and supportive team.Opportunity to join a leading company in the growing and essential mechanical wholesale/air filtration industry.Hold a key, high-impact role within the dynamic customer care department.Access to comprehensive training on products, systems, and client engagement strategies.Comprehensive health and dental benefits package.Opportunities for professional growth and career advancement.ResponsibilitiesPerform proactive outbound customer outreach, including cold calling, to identify, qualify, and develop new business opportunities.Manage and "farm" a portfolio of existing, low-revenue clients to strengthen relationships, increase sales penetration, and ensure high-level customer care.Strive to achieve a daily target of 40 meaningful customer contacts (calls and emails) to build and maintain a robust client pipeline.Act as a key internal point of contact for B2B clients, responding to all inquiries via phone and email.Prepare and deliver accurate, timely, and detailed quotes, bids, and sales proposals based on technical specifications and client requirements.Process customer sales orders accurately and efficiently using the company's ERP system.Answer customers' technical questions regarding product features, pricing, availability, and delivery timelines.Collaborate closely with the outside sales team to support their efforts, pass qualified leads, and ensure seamless customer management.Maintain and update meticulous records of all client interactions, sales activities, and opportunity pipelines in the CRM database.Resolve customer issues with professionalism and a solutions-oriented approach.QualificationsPrevious experience in an Inside Sales Representative, business development, or proactive B2B customer service role is required.Demonstrable experience with proactive client outreach, cold calling, and managing a client portfolio.Experience in the mechanical wholesale, HVAC, air filtration, or a related industrial/technical industry is a significant asset.Proficiency with CRM (Customer Relationship Management) software (e.g., Salesforce, HubSpot) and ERP (Enterprise Resource Planning) software.Strong computer skills, including demonstrated proficiency in the Microsoft Office Suite (Outlook, Excel, Word).Ability to read and interpret technical specifications or data sheets, or a strong willingness to learn.Bilingualism (English/French) is a strong asset but not mandatory.Must be legally eligible to work in Canada and be able to work full-time, on-site in the Mississauga office.Post-secondary education in business, marketing, or a related field is preferred.SummaryAre you the skilled Inside Sales Representative we're looking for? This is a fantastic opportunity to join a thriving company in Mississauga and build a rewarding career in the customer care field. Our expert recruiters at Randstad are ready to connect you with this role. Apply today on the Randstad website or connect with one of our specialized customer care recruitersIf this role isn't the perfect fit, contact us anyway Our recruiters are experts in their field and can guide you to other great opportunities.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.