Technical Support Engineer

3 days ago

Etobicoke, Canada business Full time

Job descriptionHireArt is helping our client hire a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed.In this role, you’ll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability.The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You’re comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution.As a Technical Support Engineer, you'll:Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues.Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed.Maintain NixOS systems, verify version integrity, and complete post-update health checks.Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux).Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts.Support hardware-level troubleshooting by identifying faulty components and validating replacements.Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings.RequirementsStrong Linux CLI skills and comfort operating production systems via SSHProven ability to interpret logs and trace issues from symptoms to root causesFamiliarity with systemd, journalctl, and basic networking commandsUnderstanding of or the ability to quickly learn NixOS workflowsClear, structured written communication for incident reporting and escalationNice to Have:Bash or Python scripting for automationExperience with CAN/serial devices, cameras (v4l2), or time synchronization tools (chrony/ntp)Hands-on experience with Grafana or similar monitoring platformsCommitment: This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates local to the Austin, TX area.HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas.

  • Bilingual Technical Support Specialist

    2 weeks ago

    Etobicoke, Canada ChargeLab Inc. Full time $60,000 - $90,000 per year

    Role overview As a Bilingual Support Specialist for EV Charging at ChargeLab, your primary role will be to assist EV drivers and site hosts by providing support in both English and French. You'll troubleshoot technical and payment-related issues, explain our products, and resolve inquiries via phone, chat, and email — ensuring a seamless experience across...

  • Bilingual Technical Support Specialist

    2 days ago

    Etobicoke, Canada ChargeLab Inc. Full time

    **Role overview** This role is hands-on and customer-focused, ideal for someone who thrives in real-time problem-solving and delivering a great user experience. You’ll work cross-functionally with Support, Engineering, and Product teams to resolve issues and drive continuous improvement. A strong focus on efficiency, quality, and customer satisfaction is...

  • Bilingual Technical Support Specialist

    2 weeks ago

    Etobicoke, ON, Canada Chargelab Full time $60,000 - $90,000 per year

    Role overviewAs a Bilingual Support Specialist for EV Charging at ChargeLab, your primary role will be to assist EV drivers and site hosts by providing support in both English and French. You'll troubleshoot technical and payment-related issues, explain our products, and resolve inquiries via phone, chat, and email — ensuring a seamless experience across...

  • Technical Codes Specialist

    1 week ago

    Etobicoke, Canada QPS Evaluation Services Inc. Full time

    **NATURE OF WORK** This position has responsibility and authority either directly or through his designates for the overall technical support to operations of all conformity assessment services offered by QPS related to the IB program, final technical review of Field Evaluation reports, make technical decisions on Field Evaluation matters, provided...

  • Technical Support Agent

    2 weeks ago

    Etobicoke, Canada SOFTRON TAX Full time

    Education: Bachelor's degree - Experience: Will train - **Work setting**: - Troubleshooting - ** Tasks**: - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and solutions log for use by other technical support analysts - Provide customer service - Troubleshoot and...

  • Technical Sales Support

    1 week ago

    Etobicoke, Canada Ahearn & Soper Full time

    **Technical Sales Support - Toronto** Ahearn & Soper a 140-year-old High Tech company has a position open for a Sales Support Technician to assist Sales Representatives in the sale of Supply Chain Technology and Systems. **Responsibilities**: - Product lines include Card Printers, Thermal Printers, Mobile Printers, Handheld Scanners, Handheld Terminals,...

  • Technical Writer

    1 week ago

    Etobicoke, Canada business Full time

    Job descriptionHireArt is helping an on-demand, autonomous ride-hailing company find an experienced Technical Writer - Mechanical to author and maintain all types of BaseOps technical documentation to support technicians and engineers with maintaining its autonomous vehicle fleet.In this role, you’ll work closely with engineers and technicians to gather...

  • E-support (Ecommerce Technical Support)

    2 weeks ago

    Etobicoke, Canada Jonview Full time

    **OUR VALUES** WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers,...

  • Technical Program Manager, Vehicle Development

    1 week ago

    Etobicoke, Canada business Full time

    Job descriptionHireArt is helping an on-demand, autonomous ride-hailing company find Technical Program Managers - Vehicle Development to support the ongoing development, validation, and performance of its autonomous vehicle fleet.In this role, you’ll coordinate cross-functional engineering efforts that span sustaining engineering and fleet support...

  • Systems Technical Support Analyst

    4 days ago

    Etobicoke, Canada Nuvollo Corp Full time

    Work Term: Permanent - Work Language: Bilingual - Hours: 40 hours per week - Education: College/CEGEP - Experience: 3 years to less than 5 years - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals...