Intermediate Application Support Specialist

About Toronto Metropolitan For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world. For a more in-depth understanding of our vision, core values and ongoing work, please see our .TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.The teamComputing & Communications Services (CCS) is Toronto Metropolitan University’s central IT organization, supporting the university’s voice and data communications, server and storage infrastructure, printing, end-user computing support, computer labs, learning management system, application support, web application development, streaming media services, presentation technology-enabled classrooms and much more.We are extremely proud of our university and what we are accomplishing as a department. We welcome you to get to know our people and services better before you decide to apply to join our team. Visit us at or search @torontomet and @bdlesser on Twitter. The Opportunity Are you looking for an exciting career opportunity supporting applications at a leading #bold university? At Toronto Metropolitan University we offer a supportive and inclusive environment for employees to grow and reach their full potential. In this role, you will contribute to providing a world class education and student experience. The Intermediate Application Support Specialist provides technical and consultative support to Toronto Metropolitan University (TMU) community members for software applications. Here are some of the things you can expect to do in this role:Provides technical support for 3rd-party applications acquired by TMU community members.Provides user support and develops user documentation.Oversees small to medium sized projects.Administers help desk ticket systems (such as ServiceNow).QualificationsTo help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:Completion of a post-secondary degree program in computer science or related field. A minimum of three (3) years of experience in:A technical support position with focus on applications.Client-facing support, including strong interpersonal, and communication skills.Working knowledge of MS Windows and Linux.Knowledge of shell scripting (e.g. Bash, Powershell).Relational databases (Microsoft SQL Server, MySQL, Oracle SQL) including developing queries using SQL. Working knowledge of the securities involved for Payment card integrations with point of sale solutions and ecommerce.Authentication services for Active Directory, LDAP, and SAML.Web services (REST/SOAP) for data import/export.Knowledge of ServiceNow administration.Strong communication and analytical skills.Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.