Operations Officer

We are seeking a detail-oriented and organized Operations Officer to join our Credit Centre Adjudication team in Edmonton. This is a 6-month contract position with the potential for extension or permanent conversion based on business needs and individual performance.As a key member of our back-office operations, you will be responsible for ensuring that all insurance documentation is complete and accurate for mortgage funding.The Operations Officer manages the critical administrative flow of mortgage documentation. You will spend your day reviewing files, interacting with solicitors, and ensuring all data meets strict quality and risk standards before funding occurs. This role is 100% back-office, making it ideal for someone who excels in focused, high-accuracy environments.Schedule: Monday–Friday, standard business hours (37.5 hours/week).Hybrid Flexibility: * Training Period: 5 days on-site for the first 4 weeks.Post-Training: Hybrid model (2 days on-site, including Wednesdays) - Will convert to 4 days in office in the future.Location: Edmonton Pay Rate: $23.13 per hour.AdvantagesCareer Growth: Excellent opportunity to gain enterprise-level operations experience with a pathway to permanent roles or internal movement.Training: Comprehensive 4-week training program to set you up for success.Work Culture: Join a supportive team of 43 professionals in a collaborative, high-performance environment.ResponsibilitiesDocumentation Management: Receive, review, and verify insurance documentation to ensure files are 100% complete for the day of funding.Stakeholder Communication: Act as a point of contact for solicitors to resolve missing information or documentation discrepancies.Risk & Compliance: Maintain a high level of diligence to mitigate risk, ensuring all files adhere to internal policies and regulatory requirements.Data Entry: Accurately update internal systems with file statuses and financial data.SLA Adherence: Meet strict daily Service Level Agreements (SLAs) to ensure timely funding for clients.QualificationsRequired:Education: Post-secondary degree or diploma.Experience: 2–4 years of experience in banking, accounting, bookkeeping, or a real estate law firm environment.Technical Skills: Proficiency in MS Office Suite and strong data entry skills.Operational Skills: Proven experience meeting performance metrics/SLAs and an understanding of risk management.Communication: Strong verbal and written communication skills for professional interaction with legal stakeholders.Preferred (Nice-to-Have):Experience with mortgage funding or real estate law.Prior experience in a high-volume credit or adjudication environment.SummaryAre you interested in the operations officer role? Please apply online today Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.