Hotel Front Desk Clerk

2 weeks ago


Windsor, Canada IIQAF Full time

Company: IIQAF GroupIndustry: HospitalityLocation: Canada (On-site)Job Type: Full-time / PermanentPay: CAD 40,000.00 – CAD 55,000.00 per year Job Overview IIQAF Group is seeking a professional and customer-focused Hotel Front Desk Clerk to join our hospitality operations in Canada. As the first point of contact for guests, you will play a key role in delivering outstanding guest services, front desk operations, and reservation support while ensuring a smooth check-in and check-out experience. This role is ideal for individuals with strong customer service, hotel reception, and administrative skills who thrive in a fast-paced hospitality environment. Key Responsibilities Greet guests and manage hotel check-in and check-out proceduresHandle reservations, room assignments, and guest inquiriesProvide accurate information about hotel services, amenities, and local attractionsProcess payments, invoices, and front desk transactionsMaintain accurate records using hotel management and PMS systemsRespond to guest concerns professionally to ensure guest satisfactionCoordinate with housekeeping and maintenance teams regarding room statusFollow hospitality standards, safety policies, and company procedures Required Skills & Qualifications Experience as a Hotel Front Desk Clerk, Front Desk Agent, or ReceptionistStrong customer service and communication skillsKnowledge of hotel front desk operations and reservation systemsAbility to multitask in a fast-paced hospitality environmentProfessional appearance and positive attitudeBasic computer and PMS system proficiency Preferred Qualifications Experience in hotels, resorts, or hospitality environmentsFamiliarity with property management systems (PMS)Strong problem-solving and organizational skillsAvailability for rotating shifts, nights, weekends, and holidays Why Join IIQAF Group Competitive salary: CAD 40,000 – CAD 55,000 per yearStable role in the Hospitality industryCareer growth and professional development opportunitiesSupportive, guest-focused work environment



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