Hotel Front Desk Clerk
1 week ago
Company: IIQAF Group
Industry: Hospitality
Location: Canada (On-site)
Job Type: Full-time / Permanent
Pay: CAD 40,000.00 – CAD 55,000.00 per year
IIQAF Group is seeking a professional and customer-focused Hotel Front Desk Clerk to join our hospitality operations in Canada. As the first point of contact for guests, you will play a key role in delivering outstanding guest services, front desk operations, and reservation support while ensuring a smooth check-in and check-out experience.
This role is ideal for individuals with strong customer service, hotel reception, and administrative skills who thrive in a fast-paced hospitality environment.
Key Responsibilities- Greet guests and manage hotel check-in and check-out procedures
- Handle reservations, room assignments, and guest inquiries
- Provide accurate information about hotel services, amenities, and local attractions
- Process payments, invoices, and front desk transactions
- Maintain accurate records using hotel management and PMS systems
- Respond to guest concerns professionally to ensure guest satisfaction
- Coordinate with housekeeping and maintenance teams regarding room status
- Follow hospitality standards, safety policies, and company procedures
- Experience as a Hotel Front Desk Clerk, Front Desk Agent, or Receptionist
- Strong customer service and communication skills
- Knowledge of hotel front desk operations and reservation systems
- Ability to multitask in a fast-paced hospitality environment
- Professional appearance and positive attitude
- Basic computer and PMS system proficiency
- Experience in hotels, resorts, or hospitality environments
- Familiarity with property management systems (PMS)
- Strong problem-solving and organizational skills
- Availability for rotating shifts, nights, weekends, and holidays
- Competitive salary: CAD 40,000 – CAD 55,000 per year
- Stable role in the Hospitality industry
- Career growth and professional development opportunities
- Supportive, guest-focused work environment
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